Customer Update


Flooding and Natural Gas Safety

Flood risk in Areas of Ottawa and Gatineau - Ottawa, Renfrew County, Lanark County, United Counties of Prescott & Russell

Due to flooding in the City of Ottawa and surrounding areas, Enbridge Gas has turned off gas service to some customers in affected locations for safety reasons.

To turn your gas back on:

In order for Enbridge Gas to reconnect you to the distribution system, please note that we require:

  • Clear access to the meter set on the outside of your home.
  • No standing water in your basement and that your basement has been cleared for entry. Please be mindful of health and safety when cleaning your flooded basement. Exposure to contaminants carried by floodwater or sewer back-ups can be dangerous.

If both conditions are met, call 1-877-ENBRIDGE (1-877-362-7434)

All our representatives carry photo identification. They will arrange a time to inspect, repair or replace your natural gas meter free of charge and ensure that all Enbridge equipment is working safely. Afterwards, the gas will be left in the off position.

You will then be required to contact a licensed heating, ventilation and air conditioning (HVAC) contractor to inspect your gas appliances to ensure they are functioning safely and to perform any necessary repairs.

Enbridge Gas does not provide this service, but we will make your home safe by disconnecting the gas supply to any flooded appliances. Remember that just because there is no more visible water, doesn’t mean your appliances are safe to use. It is important to have them inspected before you use them again.

If natural gas appliances have come into contact with water, they're not safe to use
Flooding can impair the effectiveness of safety devices installed in natural gas appliances and equipment. If your house has flooded and any of your natural gas appliances (including furnaces, boilers, water heaters and dryers) have come into contact with water, they're not safe to use.

Do not enter flooded areas with natural gas appliances
Never enter a flooded area in your home or business due to a potential electrical shock hazard from electrically powered natural gas appliances or other electrical sources which may cause severe injury or death.

If you smell gas, or if your natural gas meter, regulator or appliances are fully or partially submerged as a result of flooding, call our emergency number immediately: 1-866-763-5427. This free service is available 24 hours a day, seven days a week.

Additional tip
Call your insurance company and report all property damage caused by the flooding. Take photos of the damage to support your insurance claim.

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