Safety Violation

A Safety Violation means that your equipment/appliances that use natural gas may be unsafe. During a service call, a certified gas technician may place a Safety Violation notice on your natural gas equipment if it’s not operating safely. Depending on the concern, your natural gas may be turned off for your safety until the equipment has been fixed.

Are you an HVAC contractor?

There are two types of safety violations that can be issued

“A” violation

Is issued when the appliance creates an immediate hazard. As a result, your gas supply to the appliance or building is shut off immediately

“B” violation

Is issued when the appliance does not create an immediate hazard. You have 42 days for repairs or replacement. If the hazard is not repaired the natural gas supply will be shut off. 

Have you received a Safety Violation?

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Fix your equipment/appliance

Hire a registered HVAC (heating, ventilation and air conditioning) contractor. They will make repairs to the appliances and send Enbridge Gas the required information so that your natural gas service is not interrupted. Enbridge Gas does not repair or service natural gas appliances.

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If you don’t fix your equipment/appliance or we don’t receive notification of your repair before the expiry date.

For category B Safety Violations, we are required to visit the property to verify the repairs and a service charge will be applied. If we are unable to verify the repairs, your natural gas service may be shut off.


Support for HVAC Contractors and Safety Violations

Enbridge Gas recommends completing Safety Violations through our online tool. You can also download an appliance safety violation notice and submit via email. Currently the HVAC Safety Violations Online Tool is only available to former Enbridge Gas service areas and is coming soon to former Union Gas service areas.

HVAC Safety Violations Online Tool

Use the HVAC Safety Violations Online Tool to easily submit clearances and safety violations in minutes. For further assistance and information, see the frequently asked questions and job aid.

  • Seamless real-time submissions and clearances.
  • Receive an instant email notification and reference number confirming that work has been submitted to Enbridge Gas.
  • Clear a safety violation – no paperwork.
  • A code selection drop-down menu.
  • Reporting options to keep track of recent activity.
HVAC Online Tool

Email Safety Violations

Greater Toronto Area: safety.gta@enbridge.com
Ottawa: safety.ottawa@enbridge.com
Niagara: safety.niagara@enbridge.com