Policies, Procedures and Guidelines

Use these links to get your project started:

Call before you dig
Have a service line and meter installed
Have a new service activated for construction heat
Have an appliance inspected or meter activated 
Find out who to call if you have a question

Notice to Contractors - First Time Inspections 

For more information on contractor guidelines for promotion of Enbridge programs, please contact your Channel Consultant. 

Read our downloadable resources:

Application for Gas Service

Need gas service? Complete our online application form (residential services only).

Need to Tag a Problem Appliance?

If you've found an unsafe or faulty appliance, download the form below to tag the appliance:

Download our Appliance Warning Tag 

Email to:

Fax to: 

  • GTA: 416-495-6167 
  • Ottawa: 613-742-4612 
  • Niagara: 905-984-4987

Important: Warning Tag Process Change

We’re improving the process for submitting and clearing a warning tag. We’re going to be phasing out the fax option and introducing a simpler option. Now, you’ll be able to take a picture with your phone or tablet and email it directly to us. The plan is to have everything moved online by early 2018. Learn more.

If you have any questions, please call us toll free at 1-877-362-7434.