Cutting off gas service for demolition 

Before any demolition work can begin at your property, contractors, builders, developers or homeowners must ensure that natural gas service has been safely disconnected by Enbridge Gas Distribution. Cutting off natural gas service to your home or business at the main gas pipeline on the street in advance of a demolition is a necessary step in ensuring worker and public safety.

As part of our commitment to providing the safe and reliable delivery of natural gas, we work with all public agencies, including the Technical Standards and Safety Authority (TSSA), to enforce this important safety requirement.

Please note that we require a minimum of 44 days from the time your request is received to the date the work is completed.

How our process works:

  • Contact us at 1-877-362-7434 to get started.
  • After we hear from you, we apply for a permit with your municipality.
  • Then, we visit the site to assess the necessary resources and the cost to complete the work.
  • We provide a quote for the expected work, which includes, materials, labour, restoration and permit fees.  Our fee for the cut-off is regulated by the Ontario Energy Board.
  • Then, we request underground utility locates for the area where we’ll be working. Obtaining utility locates can take approximately six weeks.
  • Before we proceed with scheduling the cut off at main, we require written confirmation that the property owner accepts these charges and consents to the cut off. If we don’t receive confirmation by a specified date, we can’t proceed with the work. At that point, the work request will be terminated.
  • After receiving the property owner’s confirmation and prior to carrying out the cut off at main, we contact you to provide a scheduled cut-off date.

If you would like to proceed with the Cut Off at Main Process please contact us to get started at 1-877-362-7434. 

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Safety Tips

Call before you dig

Safe digging starts with you. Contact Ontario One Call at 1-800-400-2255 to request locates of underground pipes and cables before digging or excavating.

Read more about safe digging