Contact Customer Service - Enbridge Gas Distribution

IN AN EMERGENCY

Call 1-866-763-5427
24 hours a day, 7 days a week, always free

Use this number to report:

Smell of gas
Fires that involve natural gas
A broken gas pipe or meter
Overheating of natural gas equipment

GENERAL QUESTIONS

Call 1-877-ENBRIDGE (1-877-362-7434)
Service: 24 hours a day, seven days a week
Billing & Other Enquiries: Monday to Friday, 8:00 a.m. - 6:00 p.m.

Moving? Fill out your move request online.

Large Business Accounts

1-855-311-2LBA (1-855-311-2522)

Monday to Friday, 8 a.m. – 5 p.m.

SUBMIT A FORM
Fill out a request form for our most popular services and activities.

[FORM DROPDOWN]

DEPARTMENT LISTINGS
Are you looking for a specific department?
See a directory of phone numbers.

Our Escalation Process

STEP 1:
Give Us a Call
Our customer service representatives (CSRs) are trained to help answer your questions.

STEP 2:
Ask to Speak to a Supervisor
If you feel that your questions are not being fully addressed by the CSR, please ask to speak to a supervisor. They'll try to work with you to resolve your issue.

STEP 3:
Contact our Customer Ombudsman
If you've spoken to a CSR and a supervisor and are not completely satisfied with the solution provided, the supervisor will offer to elevate your concern to our Customer Ombudsman's office.

Learn more about contacting our Customer Ombudsman's office.

Find an Answer to Your Question Online

Type your question here: See all Frequently Asked Questions

Emergency Services
1-866-763-5427
More emergency information

Call Before You Dig
1-800-400-2255
More information

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one of Canada's Top 100
Employers for 2015

Enbridge