Changes coming July 6
This July, we will be reaching some significant milestones on our journey as a single, amalgamated company. As we bring together more of our processes, visit this page often for key dates and updates that will affect your account information.
On July 6 you’ll see some exciting changes to enbridgegas.com! One of the most notable is information for our residential, business, commercial/industrial and storage and transportation customers will be housed in easy to locate areas and organized so that you can find the information you need, all in one place. Also, where prompted, enter your postal code to get information tailored to you.
We will be performing maintenance updates to our website and select customer service applications starting Thursday, July 1 to Monday, July 5.
As we make the transition to our new customer service applications, it will result in some online system outages, like My Account. We encourage you to complete any transactions prior to June 30.
Please note: Unionline is not included in this maintenance update. Unionline will remain open for business during this period.
Specific outages include:
Logging in to My Account
Reaching us by phone
Sending us move details
Paying your Enbridge Gas bill
Submitting a meter read
The outage dates listed could change as our online updates progress. Check back often for the most current information.