CONTACT US - Enbridge Gas Distribution

IN AN EMERGENCY

Call 1-866-763-5427
24 hours a day, 7 days a week, always free

Use this number to report:

Smell of gas
Fires that involve natural gas
A broken gas pipe or meter
Overheating of natural gas equipment

GENERAL QUESTIONS

Call 1-877-ENBRIDGE (1-877-362-7434)
Service: 24 hours a day, seven days a week
Billing & Other Enquiries: Monday to Friday, 8:00 a.m. - 6:00 p.m.

Moving? Fill out your move request online.

Large Business Accounts

1-855-311-2LBA (1-855-311-2522)

Monday to Friday, 8 a.m. – 5 p.m.

SUBMIT A FORM
Fill out a request form for our most popular services and activities.

[FORM DROPDOWN]

SEND AN EMAIL
If there isn't a form to address your enquiry, please email us. We will respond within 2 business days.

DEPARTMENT LISTINGS
Are you looking for a specific department?
See a directory of phone numbers.

Our Escalation Process

STEP 1:
Give Us a Call
Our customer service representatives (CSRs) are trained to help answer your questions.

STEP 2:
Ask to Speak to a Supervisor
If you feel that your questions are not being fully addressed by the CSR, please ask to speak to a supervisor. They'll try to work with you to resolve your issue.

STEP 3:
Contact our Customer Ombudsman
If you've spoken to a CSR and a supervisor and are not completely satisfied with the solution provided, the supervisor will offer to elevate your concern to our Customer Ombudsman's office.

Learn more about contacting our Customer Ombudsman's office.

Find an Answer to Your Question Online

Type your question here: See all Frequently Asked Questions

Office Locations

Open to customers
Monday to Friday.

Toronto (Head office)
8:30 a.m. to 4:30 p.m.
500 Consumers Road
North York, Ontario
M2J 1P8
View Map

Thorold Office
8:30 a.m. to 4:30 p.m.
3401 Schmon Pkwy
Thorold, Ontario
L2V 5A8
View Map

Media Contacts

For media inquiries please visit our newsroom.

Other Contacts

Energy Solutions Consultant
Phone: 1-855-659-0549
Email: energyservices@enbridge.com

Natural Gas Vehicles
Phone: 1-866-648-4728
Email: NGV_dept@enbridge.com
Website: NGVontario.com

Careers
See our current opportunities

Investors
Visit www.enbridge.com/investor for information.

Donations and Sponsorships
See the Donations and Sponsorships page for information

Submit your Meter Reading
Phone our automated system:
1-800-268-5442

Call Before You Dig - It's the law
Open 24 hours a day, 7 days a week
Phone: 1-800-400-2255
Visit: Ontario One Call

New Gas Service Installations
For information on getting hooked up to natural gas, please call our Customer Connections Contact Centre: 1-888-427-8888.