Self-Serve with cozE™
Save time and let cozETM, Enbridge's virtual assistant, help you self-serve.
While cozETM isn't a human, it's able to provide a guided and personalized experience to answer your questions and perform most transactions on your Enbridge Gas My Account.
If cozE™ isn’t able to help it will transfer you to a live agent. Agents are available Monday to Friday from 8am to 6pm excluding statutory holidays.
At the end of your chat, you will have an opportunity to provide feedback which will help us make this chat option even better. Let us know what you think and how we can improve your experience.
Others like you have self-served and used cozE™ for:
Balance Inquiry
cozETM will let you know how much you owe and provide some insights on your bill.
Moving
Whether you're moving in or moving out, opening an account or closing an account, cozETM can help with the process.
Payment Arrangement
Create an installment plan for your current bill.
Report a Payment
Let us know that you made a payment.
FAQ
Frequent questions our customers ask.Testimonials
"Everything was terrific......simple and efficient!!"
"It was great and simple thanks."
"Great service"
"This process is excellent as it is...thank you."
