Self-Serve with cozE™
Save time and let cozETM, Enbridge's virtual assistant, help you self-serve. While cozETM isn't a human, it's able to provide a guided and personalized experience to answer your questions and perform most transactions on your Enbridge Gas My Account.
If cozE™ isn’t able to help it will transfer you to a live agent. Agents are available Monday to Friday from 8am to 6pm excluding statutory holidays.
At the end of your chat, you will have an opportunity to provide feedback which will help us make this chat option even better. Let us know what you think and how we can improve your experience.