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Smell natural gas?
For free emergency response service, available 24 hours a day, 7 days a week, call our emergency number at 1-866-763-5427 or 911 from a safe distance (like a neighbour's home).
Is your bill higher than expected?
If you're wondering "why is my bill higher than usual?", don't panic. Learn some of the common reasons for high bills and easy ways to save.
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Is your bill higher than expected?
If you're wondering "why is my bill higher than usual?", don't panic. Learn some of the common reasons for high bills and easy ways to save.
Contact information
Billing and payments
Phone: 1-877-362-7434
Hours: Monday to Friday from 8 a.m. to 6 p.m. EST (closed holidays)
Monday is our busiest call day of the week. Some of our busiest call times are weekdays between 11:30 a.m. and 2:30 p.m. You may have a shorter wait time if you give us a call outside of these times.
Call or click before you dig
Website: OntarioOneCall.ca
Phone: 1-800-400-2255
Gas meter service
Phone: 1-877-362-7434
Hours: Monday to Friday from 8 a.m. to 6 p.m. EST (closed holidays)
Contact Us by Mail
Make payments to:
PO Box 644
Scarborough, ON
M1K 5H1
For businesses
Commercial business billing and payments
Phone: 1-877-362-7434
Hours: Monday to Friday from 8 a.m. to 6 p.m. EST (closed holidays)
Large business (Industrial) billing and payments
Phone: 1-855-311-2522
Hours: Monday to Friday from 8:30 a.m. to 4:30 p.m. EST (closed holidays)
For builders and developers
New gas service installation
Phone: 1-866-772-1045
Hours: Monday to Friday from 8:30 a.m. to 5:00 p.m. EST (closed holidays)
Resolve a dispute
The Ombuds Office is an office of last resort within Enbridge Gas. A customer must follow the company’s complaint processes before turning to the Ombuds Office. Any submission that has not followed the complaint process or is a general question/complaint will not receive a response.
Complaint process:
- Call Customer Care at 1-877-362-7434 to resolve your concerns or questions.
- If a representative is unable to resolve your concern, your next step is to ask Customer Care to have a supervisor contact you.
- Once you have spoken with a supervisor and you still feel that your inquiry has not been resolved, submit a complaint/case/request with the Ombuds Office.
