Emergency Preparedness

Natural gas safety is important to everyone. Please read these tips and then print and post the PDF version of these safety reminders prominently in your home.


Be prepared in an emergency

  • If you smell gas or suspect a leak, leave the area and call us at 1-866-763-5427. This free service is available 24 hours a day, seven days a week.
  • Never try to put out a gas fire yourself – call 911 or your fire department. Never use water on burning gas.
  • Make sure everyone in your home knows the smell of natural gas.
  • Install carbon monoxide alarms and learn the signs of carbon monoxide poisoning
  • If your smoke or carbon monoxide alarm is sounding – call 911 or your local fire department immediately.
  • Post emergency phone numbers – doctor, police, fire and utilities by every telephone in your home.

Be smart when using natural gas

  • Don't heat rooms using a gas range or oven. Carbon monoxide gas could build up. 
  • Always turn off your gas appliances when you're not using them.
  • Make sure rooms with gas appliances have plenty of fresh air. 

Safety Tips

Install carbon monoxide alarms

As a second line of defense, install carbon monoxide alarms on every floor of your home, especially near sleeping areas. Check the batteries and sensors on your alarms monthly.

Learn more about carbon monoxide safety