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Snow and Ice Safety


Keep Your Natural Gas Meter and Appliance Exhaust Vents Clear

During the winter, and especially after a storm, keep an eye on your natural gas meter and appliance exhaust vents.

Snow or ice buildup could damage your gas meter, interrupt your gas service or cause an appliance to malfunction. This can create a serious safety hazard. For example, if your appliance vents are blocked with snow or ice it could cause your furnace to shut off or result in a buildup of dangerous carbon monoxide indoors.

If you find your home suddenly without heat, check your appliance vents to ensure they aren’t blocked or check our other tips to try and resolve the problem yourself.


Stay safe with these important tips:

  • Check your gas meter, gas piping and appliance vents regularly to ensure they are clear of snow and ice.
  • Use a snow brush or broom to gently clear any snow or ice.
  • Be careful using your shovel, plow or snow blower nearby.
  • Don't kick, hit or use sharp objects to remove snow or ice.
  • Never use salt, hot water or ice melting chemicals to remove snow or ice.
  • Repair leaky eaves troughs or downspouts to prevent water from dripping on your gas meter or vents.
  • Don't pile snow up against your gas meter or appliance vents.
  • If your meter is near a sidewalk or laneway, make sure it is visible to snowplow drivers.

If you suspect a problem or there is ice buildup on your meter that can't be removed easily with a brush or by hand, call us at 1-877-362-7434.

If you smell natural gas or suspect a leak, leave the area and call our 24-hour emergency number 1-866-763-5427.

If you need assistance to clear a blocked appliance exhaust vent, contact a registered heating contractor.