Is Your Bill Higher Than Expected?

For many reasons, your gas charges will vary from month-to-month unless you are on our Budget Billing Plan.

Here are the most common reasons:

Natural Gas Rates: If the price of natural gas changes, your bill will too. Enbridge rates change every three months. Check current rates. 

Seasons and Weather: You'll likely use more gas to heat your home in winter. And, the colder the weather, the more gas is used to keep your home warm. As well, if you have a gas pool heater, you may see a rise in summer.

More People at Home: If you have a new baby or your children are back from university, you may be using more hot water for showers and laundry.

Home Changes: You may see changes on your bill if you have put an addition onto your home, or purchased a new gas appliance.

Vacation: You might expect your energy costs to drop while you're away.  However, if you keep your thermostat at the same setting, you won't see a big dip in gas usage.

Number of Billing Days: If your current bill is higher than a previous bill, check how many days are included in the billing period. Our billing periods can range from 24 to 36 days. If your current bill covers more days than a previous bill, your charges will likely be higher.

Still have questions about your bill? Contact us.


Budget Billing Plan

accounts_billing - understanding_your_bill

BBP can help make budgeting easier by spreading gas charges out more evenly throughout the year.

Safety Tips

Call before you dig

Safe digging starts with you. Contact Ontario One Call at 1-800-400-2255 to request locates of underground pipes and cables before digging or excavating.

Read more about safe digging