We strive to make the information on our bills as clear as possible by breaking out various charges into line items so you have a better understanding of how the costs are allocated.
Many of the items that appear on your bill are defined on the back of the last page. It’s another good place to look for more information.
Accountholder’s name and mailing address.
We printed and mailed this bill on that date.
Your Account Number with us. Good to have handy or include if you call, email or write to us.
The start and end dates for charges that appear on this bill.
The address where the natural gas service and meter are located.
The unique tracking number for this bill.
This section provides total amounts. More detailed breakdowns are provided on later pages.
The amount that was due on your last bill.
A total of all payments received. If you made a single payment, the date it was made will also appear like in this image. If you made more than one payment, you will see a total here without a date. A detailed Payment Summary of the multiple payments like the one below will be provided on a later page of your bill.
This is a total of any carried forward and/or amounts previously due.
Customers on the Budget Billing Plan (BBP) will see their installment amount here. More details on how BBP is tracking are included in the Budget Billing section like the one below, on a later page of the bill.
A breakdown of your actual gas charges for the billing period is also still included. We encourage customers on BBP to monitor their plans and let us know if they have any questions.
Customers who are paying for their actual gas charges each month will see the total of their current natural gas charges here. A more detailed breakdown of these charges is included in the Charges for Natural Gas section like the one below, on a later page of your bill.
If you purchased any products or services from another company participating in the Enbridge Billing Service, the total of those charges will appear here. A detailed breakdown of your third party charges is included in the Charges From Other Companies section like the one below, on a later page of your bill.
This section will appear if there are other charges from Enbridge, beyond your Charges for Natural Gas listed separately on your bill. Most typically, this is a section new customers will see with the Cash Deposit Request and New Account Charge.
Your bill is due when you receive it. The amount listed here is the amount currently due. If you see a CR beside the amount here, it means you currently have a credit balance and there is no need to make a payment at this time.
Pay your amount due by this date to ensure you are not charged any penalties. If you pay at the bank or by mail, to avoid the late payment charge, allow 7 days for your payment to reach our office. If you are on a Pre-Authorized Payment Plan, you will see ‘Payment Withdrawal Date’ listed here to let you know which day the money will automatically be withdrawn from your designated bank account to pay your Enbridge bill.
Use this number to report natural gas emergencies, such as smelling gas, a damaged pipeline or suspected carbon monoxide.
Here are the ways to get in touch with us for reasons such as:
We want to keep you informed. This is where we will include any notes about your account or services you use.
The customer charge is a fixed amount billed to all accounts, every month, with or without gas consumption.
This charge recovers the costs incurred by Enbridge for providing continuously available service, such as maintaining our system, customer
information and billing and emergency response.
This charge reflects the costs to safely and reliably deliver the natural gas to your home or business. Includes applicable cap and trade charges.
The Site Restoration Clearance item on your bill is a refund approved by the Ontario Energy Board to reflect changes in an estimate of ongoing and future site restoration costs. Site restoration costs are incurred
when gas distribution pipelines are replaced or retired over the life of the gas distribution system.
This charge reflects the cost of transporting natural gas from Western Canada and the United States to Ontario.
This charge will vary with both the current cost of gas and the amount you use. It will only appear here if you purchase your gas supply from Enbridge. If you purchase your gas supply from a marketer, you will see a section like the one below that includes your marketer’s phone number so you can reach out to them with any question you have about your supply.
For costs that are passed on to customers with no mark up, such as the cost of natural gas and the cost of transporting natural gas, we use adjustments to ensure that in the end, customers receiving the product or service from Enbridge pay exactly what we paid. The adjustment can be a charge or a refund and may include components for natural gas supply, transportation, and delivery, depending on which items a customer buys from Enbridge.
This total includes all gas charges during this billing period.
Your BBP installment amount including HST.
The start and end dates of the current Budget Billing Plan.
Previous gas charges from the start of the plan up to your last bill.
New gas charges for this billing period.
The total of previous and current natural gas charges since the start of the plan.
The total of all of your monthly billing installments since September or since you joined the plan.
The difference between the cost of gas billed to date and the BBP Installments billed to date.
The unique number assigned to your meter for monitoring and billing purposes.
We use your previous and current meter readings to measure or estimate your gas consumption during the billing period. Actual charges are determined by a meter reading. Estimated charges are based on known
installed equipment, past usage of gas and weather conditions during each billing period.
The pressure elevation factor is a measurement used to adjust rates according to the atmospheric pressure in your region. Where needed, we also use a metric conversion factor: 100 cubic feet (1 CCF) equals 2.8262 cubic meters (m3).
Your consumption with the PEF value factored in.
This section indicates who you are currently purchasing your gas supply from.
For customers purchasing their supply from Enbridge, the current rate and the current Cost Adjustment for Gas Supply are combined to show you the Total effective gas supply rate which can be used to compare to other natural gas commodity rates.
To help you understand your gas consumption patterns we show how your gas consumption this quarter looks when compared to the same time last year.
For additional points of reference, we also include messages about your consumption in the past two years and a note about how this quarter’s weather compares to last years at the same time.
If you purchased a product or service from another company participating in the Enbridge Billing Service, they may have charges and messages included in this
section. This section will also include the phone number for any companies you have charges from. Please contact them directly with any questions about their
products, services or related charges.
The "stub" refers to this bottom portion of your bill, which you should include if making a cheque payment.
This indicates the amount you are paying at this time. You should only complete this area if you are not paying the total amount billed.
The last page is intended to be an easy reference guide for common terms, services and other information you may find helpful.
It’s also where you’ll see details on your bill payment options.