The Enbridge Billing Service allows other energy companies to include their charges on the Enbridge bill. If you agree to purchase a product or service from a participating company, the charges would appear in the section called “Charges From Other Companies” on your Enbridge bill.
It also helps make paying bills more convenient for you. You get one bill and make one monthly payment to Enbridge Gas Distribution.
Ontario has a competitive energy services market. While we provide the Enbridge Billing Service, Enbridge does not recommend or endorse any specific service provider or their offers. When choosing a service provider, it is important that you do your homework first.
The Enbridge Billing Service is open to many different energy-service providers.
Current participants offer services such as:
View all the companies participating in the Enbridge Billing Service.
It is important that you protect your Enbridge account number. Do not provide it to anyone until you’ve decided to enter into a contract. After deciding to enter into an agreement with an Enbridge Billing Service participant, you may be asked to provide your Enbridge account number for billing purposes.
If you have entered into a contract with a company participating in the Enbridge Billing Service and have questions about the product, service or related charges, please contact your service provider directly.
The service provider’s name and phone number will be included on the first page of your Enbridge bill.
If you feel that the service provider has not appropriately addressed your questions and you still have concerns about a particular charge you may contact Enbridge at 1-877-362-7434 (1-877-Enbridge). We will place a hold on the billing item in question while it's being addressed by your service provider. For the period the hold is in place, there will be no collection action taken or late payment penalties applied to the item in question.
Payment for the undisputed portion of the bill should be made by the date indicated.
View our interactive bill.
If you buy your natural gas supply from a licensed energy broker, your gas supply charges from them will be included in the 'Charges For Gas' section of your Enbridge bill. View our interactive bill.
If someone is at your door, always ask to see photo identification (ID) that shows the name of the company they represent and their employee ID or badge number. Click here for more information on Home Visit Safety and a printable tip sheet.
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