Charges from Other Companies on your Enbridge Bill

Receive one bill. Make one monthly payment.

The Enbridge Billing Service allows other energy companies to include their charges on the Enbridge bill. If you agree to purchase a product or service from a participating company, the charges would appear in the section called “Charges From Other Companies” on your Enbridge bill.

It also helps make paying bills more convenient for you. You get one bill and make one monthly payment to Enbridge Gas Distribution.

About the Enbridge Billing Service

  • Enbridge's primary role in the Ontario energy market is safe reliable delivery of natural gas
  • Through the Enbridge Billing Service, participating energy companies that you enter into a contract with can include their charges on the Enbridge bill
  • The companies participating in the Enbridge Billing Service are not owned by or affiliated with Enbridge
  • Enbridge does not recommend, endorse or guarantee the products or services offered by companies participating in the Enbridge Billing Service. For questions about their products or services, you should contact them directly. Their contact information will be on the first page of your Enbridge bill.
  • The fees paid by other companies participating in the Enbridge Billing Service help us keep our costs for delivering your gas fair and reasonable

Choosing your service providers

Ontario has a competitive energy services market. While we provide the Enbridge Billing Service, Enbridge does not recommend or endorse any specific service provider or their offers. When choosing a service provider, it is important that you do your homework first.

Participating companies

The Enbridge Billing Service is open to many different energy-service providers.

Current participants offer services such as:

  • The sale, service or rental of natural gas water heaters
  • Service, maintenance and sales of natural gas furnaces, stoves, fireplaces, pool heaters, barbecues and other appliances
  • Duct cleaning and maintenance of natural gas appliances 
  • Annual protection plans for natural gas appliances
  • Home improvements that help reduce your use
  • Environmental initiatives, such as carbon credits
  • Financing contracts for energy services

View all the companies participating in the Enbridge Billing Service.

Protect your billing information

It is important that you protect your Enbridge account number. Do not provide it to anyone until you’ve decided to enter into a contract. After deciding to enter into an agreement with an Enbridge Billing Service participant, you may be asked to provide your Enbridge account number for billing purposes.

The 'Charges from Other Companies' page of my bill

If you have entered into a contract with a company participating in the Enbridge Billing Service and have questions about the product, service or related charges, please contact your service provider directly.

The service provider’s name and phone number will be included on the first page of your Enbridge bill.

If you feel that the service provider has not appropriately addressed your questions and you still have concerns about a particular charge you may contact Enbridge at 1-877-362-7434 (1-877-Enbridge). We will place a hold on the billing item in question while it's being addressed by your service provider. For the period the hold is in place, there will be no collection action taken or late payment penalties applied to the item in question.

Payment for the undisputed portion of the bill should be made by the date indicated.

View our interactive bill.

About billing from a licensed energy marketer

If you buy your natural gas supply from a licensed energy broker, your gas supply charges from them will be included in the 'Charges For Gas' section of your Enbridge bill. View our interactive bill.

Here are some questions you may wish to ask when gathering information and obtaining quotes from service providers:

  • How long has your company been in business?
  • How many customers do you have?
  • What products or services do you have available that meet my needs?
  • What would the terms of the contract be?
  • If applicable, what are the efficiency ratings of the products?
  • What are all of the costs involved? Both upfront and ongoing?
  • If applicable, can you provide me with proof of the licenses required to perform this type of work?
  • What are my options if my needs change or I need to cancel early?
  • Do you have a customer satisfaction guarantee, or similar policy, in place?
  • Who can I call if I need service or assistance?

Important Safety Tip

If someone is at your door, always ask to see photo identification (ID) that shows the name of the company they represent and their employee ID or badge number. Click here for more information on Home Visit Safety and a printable tip sheet.

Here are some additional resources you may find helpful: