IN AN EMERGENCY

Call 1-866-763-5427
24 hours a day, 7 days a week, always free

Use this number to report:

  • Smell of gas
  • Fires that involve natural gas
  • A broken gas pipe or meter
  • Overheating of natural gas equipment

GENERAL QUESTIONS

Call 1-877-ENBRIDGE (1-877-362-7434)
Service: 24 hours a day, seven days a week
Billing & Other Enquiries: Monday to Friday, 8:00 a.m. - 6:00 p.m. 

Moving? Fill out your move request online.

Large Business Accounts 

1-855-311-2LBA (1-855-311-2522) 

Monday to Friday, 8 a.m. – 5 p.m.

SUBMIT A FORM
Fill out a request form for our most popular services and activities.

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SEND AN EMAIL
If there isn't a form to address your inquiry, please email us at customercare@enbridge.com.
We will respond within 2 business days.


DEPARTMENT LISTINGS
Are you looking for a specific department?
See a directory of phone numbers.

Our Escalation Process

STEP 1:
Give Us a Call
Our customer service representatives (CSRs) are trained to help answer your questions.
STEP 2:
Ask to Speak to a Supervisor

If you feel that your questions are not being fully addressed by the CSR, please ask to speak to a supervisor. They'll try to work with you to resolve your issue.
STEP 3:
Contact our Customer Ombudsman
If you've spoken to a CSR and a supervisor and are not completely satisfied with the solution provided, the supervisor will offer to elevate your concern to our Customer Ombudsman's office.


Learn more about contacting our Customer Ombudsman's office.

Find an Answer to Your Question Online
See all Frequently Asked Questions