Contact us

  Smell gas?
For Enbridge Gas service area, call us at 1-866-763-5427.
For former Union Gas service area, call us at 1-877-969-0999.

What kind of help do you need?

Choose option

Billing

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Residential and small commercial customers

1-877-362-7434
Monday to Friday
8:00 a.m. - 6:00 p.m.

Large business customers

1-855-311-2522
Monday to Friday
8:00 a.m. to 5:00 p.m.

How to pay your bill

Learn about the options available to you.

Moving

You can open, transfer, or close your gas account using our online move request form.


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Try our Virtual Assistant!
Did you know you can  also process your move using our virtual assistant, cozE™? Try it today.

Furnace and appliance service or repair

Enbridge Gas does not sell, service, or repair furnaces or any other appliances including boilers and fireplaces. If you require service, you’ll need to find a heating, ventilation and air conditioning (HVAC) contractor for repairs and maintenance.

Check the Technical Standards and Safety Authority(TSSA) and the Heating, Refrigeration and Air Conditioning Institute of Canada (HRAI) for a certified contractor.

 

Gas meter service

24 hours a day, 7 days a week

1-877-ENBRIDGE (1-877-362-7434)

Gas rates

24 hours a day, 7 days a week
1-800-263-2212

Learn about how we set gas prices.

Large business accounts

 1-855-311-2522

Monday to Friday

8:30 a.m. to 4:30 p.m.

lba@enbridge.com

New gas service installation

For information on getting connected to natural gas, call our Customer Connections Contact Centre at 1-888-427-8888 or fill our online application

**If your community is new to natural gas, please complete your application on savewithgas.com.**

Submit a meter reading

Submit a meter reading online or through our automated phone system by calling 1-800-268-5442.

 

Visits to your door

You may receive a unscheduled home visit from an Enbridge Gas representative with a visible authorized Enbridge ID. They may visit to: 

  • Read, exchange or relocate your gas meter
  • Perform routine safety inspections of your natural gas service line and gas meter
  • Complete construction work on our gas pipelines
  • Respond to a smell of gas or other emergency

Enbridge Gas does not visit customers at home to sell or rent products, including but not limited to, appliances, furnaces etc.

If you are visited by a person claiming to work for Enbridge Gas and selling a product, service or natural gas supply contract, contact us at 1-877-362-7434.

The Office of the Ombudsman

The Office of the Ombudsman

There are a variety of ways you can express your concerns about your experience with Enbridge Gas, and we're here to help you.

Your first step is to contact the Customer Care team at 1-877-362-7434. If your issue cannot be resolved, you can escalate to a supervisor. If you've spoken with a supervisor and are still not satisfied with the solution provided, you can then contact the Office of Ombudsman. We provide impartial review of unresolved complaints. Learn more.

Your claims

If you have experienced property damage or have incurred out of pocket expenses relating to a service call to your residence by Enbridge or Enbridge’s contractors.

Submit and track your claims online.

Media

Media with corporate inquiries may contact:

Phone: 1-855-884-5112
Email: enbridgegasmedia@enbridge.com