Contact us
Smell gas? 1-866-763-5427
What kind of help do you need?
Choose option
Billing
Try our Virtual Assistant!
Did you know you can ask our new virtual assistant, cozE™ anything about your bill? Try it today.
How to pay your bill
Learn about the options available to you.
Moving
You can open, transfer, or close your gas account using our online move request form.
Try our Virtual Assistant!
Did you know you can also process your move using our virtual assistant, cozE™? Try it today.
Furnace and appliance service or repair
Enbridge Gas does not sell, service, or repair furnaces or any other appliances including boilers and fireplaces. If you require service, you’ll need to find a heating, ventilation and air conditioning (HVAC) contractor for repairs and maintenance.
Check the Technical Standards and Safety Authority(TSSA) and the Heating, Refrigeration and Air Conditioning Institute of Canada (HRAI) for a certified contractor.
Gas meter service
Gas rates
Large business accounts
New gas service installation
Submit a meter reading
Visits to your door
You may receive a unscheduled home visit from an Enbridge Gas representative with a visible authorized Enbridge ID. They may visit to:
- Read, exchange or relocate your gas meter
- Perform routine safety inspections of your natural gas service line and gas meter
- Complete construction work on our gas pipelines
- Respond to a smell of gas or other emergency
Enbridge Gas does not visit customers at home to sell or rent products, including but not limited to, appliances, furnaces etc.
If you are visited by a person claiming to work for Enbridge Gas and selling a product, service or natural gas supply contract, contact us at 1-877-362-7434.
The Office of the Ombudsman
The Office of the Ombudsman
There are a variety of ways you can express your concerns about your experience with Enbridge Gas, and we're here to help you.
You first step is to contact the Customer Care team at 1-877-362-7434. If your issue cannot be resolved, you can escalate to a supervisor. If you've spoken with a supervisor and are still not satisfied with the solution provided, you can then contact the Office of Ombudsman. We provide impartial review of unresolved complaints. Learn more.
Your claims
If you have experienced property damage or have incurred out of pocket expenses relating to a service call to your residence by Enbridge or Enbridge’s contractors.
Submit and track your claims online.
Toronto (Head Office)
