Moving? We can Help!

Planning a move can be stressful. Fortunately, moving your Enbridge bill isn't. You can use the tools listed below to let us know what you'd like to do with your account, and we'll take care of the rest.

It is important to let us know about your move at least 3 business days before the legal closing date or lease agreement date.  Advance notice helps ensure your move is completed correctly.  For requests submitted after the move date, Enbridge will process the request effective as of the date notification is received.  Enbridge will not process move requests retroactively.


I'm Moving

If you already have an account with us and are moving to a new, resale or rental home in our service area, please register for or login to your myEnbridge account. There you will find a Moving form that will ask you for all of the details we need to process your request.  

I Want to Open a New Account

If you’re opening your first Enbridge account, use this form to start gas service at your new address. If natural gas service is already installed at the property and you're opening your first Enbridge Gas Distribution account, use this form to start gas service at your new address. If natural gas service needs to be installed at the property, please contact our Sales Enquiry Centre at salesenquiry@enbridge.com or 1-888-427-8888.


I'm a Lawyer – property sale form

If you're a lawyer representing a client, use this form to notify us of a property sale.


I Want to Close my Account

If you are moving to a home with no gas service or out of Enbridge's service area and want close your account, please register for or login to your myEnbridge account. There you will find a Close Account form that will ask you for all of the details we need to process your request.  



Manage Your Enbridge Account



What to expect on moving day

When your big day arrives, we will:

  • Read the gas meter at the location you are moving from
  • Prepare a final bill for your old account 
  • Open a new account at your new address

When you pay your final bill, we'll close your old account.


Account set-up fee

Each time you set up a new Enbridge Gas Distribution account, you'll be charged a one-time account set-up fee of $25. You'll see this charge on your new account's first bill.

This fee covers a portion of the expenses associated with setting up your new account. It includes obtaining billing data, sending a representative to take an initial meter reading, turning on the gas (if necessary) and performing administrative work associated with the move.

Security deposit charge

When opening a new account with us, you may be required to pay a security deposit unless you meet one of the following requirements:

  • You have a residential account with Enbridge with a good payment history.
  • You provide a letter of reference demonstrating a good payment history at another utility. This letter must be provided within 60 days of opening the account.
  • You agree to enrol in the Pre-Authorized Payment Plan within 60 days of opening the account.

Please note: the security deposit will not be waived for customers who have a less than fair credit rating with Enbridge.

If you do not meet the above requirements, a security deposit will be applied to your first bill. If the security deposit is not paid in full when the account is first opened, all payments will be applied to the security deposit first. If the security deposit is not paid, you will be denied service.

The security deposit cannot be used in lieu of a monthly payment or to cover arrears. It is only applied to your balance when your account is closed and any remaining balance is refunded.

After one year with a good payment history the security deposit will be refunded to you with interest. It will be credited to your natural gas bill shortly after the first anniversary of the account being opened.

The interest paid will be based on the OEB approved short-term borrowing interest rate.


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