Planning a move can be stressful. Fortunately, moving your Enbridge bill isn't. You can use the tools listed below to let us know what you'd like to do with your account, and we'll take care of the rest.
It is important to let us know about your move at least 3 business days before the legal closing date or lease agreement date. Advance notice helps ensure your move is completed correctly. For requests submitted after the move date, Enbridge will process the request effective as of the date notification is received. Enbridge will not process move requests retroactively.
If you already have an account with us and are moving to a new, resale or rental home in our service area, please register for or login to your myEnbridge account. There you will find a Moving form that will ask you for all of the details we need to process your request.
If you’re opening your first Enbridge account, use this form to start gas service at your new address. If natural gas service is already installed at the property and you're opening your first Enbridge Gas Distribution account, use this form to start gas service at your new address. If natural gas service needs to be installed at the property, please contact our Customer Connections Contact Centre by email or by phone at or 1-888-427-8888.
If you're a lawyer representing a client, use this form to notify us of a property sale.
If you are moving to a home with no gas service or out of Enbridge's service area and want close your account, please register for or login to your myEnbridge account. There you will find a Close Account form that will ask you for all of the details we need to process your request.
When your big day arrives, we will:
When you pay your final bill, we'll close your old account.
Each time you set up a new Enbridge Gas Distribution account, you'll be charged a one-time account set-up fee of $25. You'll see this charge on your new account's first bill.
This fee covers a portion of the expenses associated with setting up your new account. It includes obtaining billing data, sending a representative to take an initial meter reading, turning on the gas (if necessary) and performing administrative work associated with the move.
When opening a new account with us, you may be required to pay a security deposit unless you meet one of the following requirements:
Please note: the security deposit will not be waived for customers who have a less than fair credit rating with Enbridge.
If you do not meet the above requirements, a security deposit will be applied to your first bill. If the security deposit is not paid in full when the account is first opened, all payments will be applied to the security deposit first. If the security deposit is not paid, you will be denied service.
The security deposit cannot be used in lieu of a monthly payment or to cover arrears. It is only applied to your balance when your account is closed and any remaining balance is refunded.
After one year with a good payment history the security deposit will be refunded to you with interest. It will be credited to your natural gas bill shortly after the first anniversary of the account being opened.
The interest paid will be based on the OEB approved short-term borrowing interest rate.
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