Read your meter, win up to $1,000

We strive to read your meter every other month, but sometimes we’re unable to visit or access your property. To keep your bills consistent and ensure you’re only paying for what you use, submit your meter reading online.

Get ready for big rewards

3 winners every month

Submit meter readings between June 19, 2023 and March 25, 2024 and spin to win one of three monthly prizes of $500 or be entered to win a grand prize of $1,000.

Congratulations to the winners

  • Gavin from Markham
  • Sarah from Orangeville
  • Anathea from Ottawa
  • Linda from Petrolia
  • Grahame from New Hamburg
  • Michael from Orleans
  • Andrew from Mississauga
  • Glenn from Barrie
  • Paul from Innerkip
  • Valerie from Brampton
  • Peter from Oshawa
  • William from Winchester
  • Brendan from London
  • Brandy from Pembroke
  • Viktor from Toronto

2 ways to submit your reading

Submit with My Account

  1. Sign in to My Account.
    Not registered yet? Set up an account in minutes.
  2. In My Account, select My Gas Meter.
  3. Enter your meter reading and click Submit.

Submit without My Account

Submit your meter reading without My Account. You’ll need your account number handy.

Submit without signing in

Never miss a meter reading

Set up reminders by text or email so you never miss a reading.

  • In My Account, select ‘Manage My Account’.
  • Select ‘Update Notifications’.
  • Look for ‘Meter Reading Reminder’ and choose ‘Email’ or ‘Text’.
  • Select ‘Submit’.

Why submit meter readings?

Knowing your energy consumption habits can help you improve energy efficiency in your home, which could lead to savings on your bill and and other benefits.

More consistent bills.

Learn more about your home’s energy use.

Only pay for the natural gas you use.

How to read your meter

There are three types of natural gas meters:

Metric gas meter showing five numbers in a row.

Do you have a metric meter?

A metric meter has five numbers in a row. Simply read the numbers from left to right—just like a car odometer.

Imperial gas meter; four dials numbered from zero to nine, with each arrow pointing to a number.

Do you have an imperial meter?

An imperial meter has four dials. Record the numbers from left to right. If the hand is between two numbers, record the smaller number except when the hand is between the digit 9 and 0, in which case record 9.

Itron Intelis imperial meter display

Do you have an electronic meter?

Press the power button to activate the display. Itron Intelis imperial meter example

Electronic meters have five numbers in a row, followed by three numbers after a decimal point. Simply read the numbers from left to right, but only record the five numbers before the decimal point.
Example: The meter reading here is 00153.

Frequently asked questions

We strive to visit your property to read your meter every other month. On the months we aren’t scheduled to take a reading or if we can’t access your meter because of vegetation, a protective dog, weather, or a locked gate; you will receive a bill based on an estimated natural gas use. In this case, the word “Estimated” will appear in the meter reading section on page 1 of your bill. If you would prefer to be billed based on your actual natural gas use, you can provide us with meter readings via online or by telephone on the months we don’t visit.

We’ll estimate your natural gas usage for the month. We look at the actual usage for the same time in previous years to estimate your usage. That’s why you may notice your bill go up or down when you get your actual reading. By submitting your own meter readings, your bill will be more consistent.

By submitting your meter reading online, your bill will reflect the amount of natural gas you’ve actually used.

Online is the fastest way. You can also give us your meter reading through our automated phone system by calling 1-800-268-5442.

To sign up to receive an email or text to remind you when it’s time to read your meter, simply log in to My Account, select ‘Manage My Settings’ and look for ‘Update Notifications’ to select your preferences.

Keep your meter clear

It’s essential to your home safety and well-being to keep your natural gas meter and natural gas appliance vents clear throughout the year.

In warmer months, keep the area free of plants, shrubbery and landscaping. During colder months, gently clear snow and ice from your natural gas meter, regulator and natural gas appliance vents to help avoid safety hazards, service interruptions and appliance malfunctions.

Contest rules and regulations (‘Contest Rules’)

June 19, 2023 to March 25, 2024

Contest: Twenty seven (27) PRIZES each comprised of $500 CASH and one (1) GRAND PRIZE of $1,000 CASH

Who can enter: This “Spin to Win” Contest is open to all account holder customers of Enbridge Gas Inc. (“Enbridge Gas”) who are at least 19 years of age and within the Enbridge Gas franchise area. Only one entry per household per month is permitted. Please note that employees of Enbridge Inc. (the “Sponsor”), its subsidiaries and affiliated companies and each of their respective directors, officers, employees, agents, representatives, advertising or promotional agencies, members of their immediate families and persons with whom any of the foregoing are domiciled, are not eligible to participate in this Contest. Residents of Quebec are not eligible to participate in this Contest.

Contest period: The Contest starts on June 19, 2023 and closes on March, 25 2024 at 11:59 p.m. EST (the ‘Close Date’). The period in which the Contest is open to entrants, from June 19, 2023 until the Close Date, is referred to as the ‘Contest Period’. 

How to enter: No purchase necessary.All entrants who submit at least one meter reading per month during the Contest Period, and are not previous winners of this Contest, will have a chance to play “Spin to Win” to win one of twenty eight (28) prizes. Entrants are required to provide their name and email address in order to participate. Entrants will win the prize corresponding to the prize stated on the respective segment/slice of the Wheel.   

You can enter by:

  1. Visiting
  2. Submitting a meter reading and playing the “Spin to Win” game. 

Enbridge Gas is not responsible for lost, late, damaged, illegible, stolen, misdirected, misidentified or incomplete entries, for any problems or technical or mechanical malfunction of any telephone systems, computer online systems, servers, access providers, computer equipment, software, failure of any entry to be received by Enbridge Gas on account of technical problems or traffic congestion on the internet or at any website, or inaccurate entry information, whether caused by equipment, programming used in this Contest, human processing or otherwise, or any combination thereof. 

Prizes: There are twenty eight (28) prizes to be won, twenty seven (27) comprised of $500 (five hundred dollars) and one (1) comprised of $1,000 (one thousand dollars) to the winner (‘Cash Portion of the Prize’). All entries must be received by 11:59 p.m. EST on March 22, 2024, to be eligible for the Prize draw. If the same entrant wins more than once a month, the Prize will be void as an entrant is only eligible to win once per month/contest period. The Cash Portion of the Prize will be a pre-paid gift card addressed to the winner and sent to the winner’s account address by courier.

Prizes are non-transferable and non-assignable. No substitution of prizes is permitted except by Enbridge Gas. All prizes will be awarded. The odds of winning are dependent upon the number of eligible entries received by the applicable Draw Date. 

Random draw: The “Spin to Win” wheel will select twenty seven (27) names by random selection during the Contest Period, comprised of three instant $500 winners each month for nine (9) months. Entrants who won an entry into the $1,000 grand prize draw will be subject to a random draw awarding one grand prize comprised of $1,000 at the end of the Contest Period. Winners will be randomly selected from all eligible entries received for the Contest during the Contest Period by spinning the wheel to enter. Enbridge Gas reserves the right to require proof of age and jurisdiction of residence prior to awarding any Prize. 

Winner notification: “Spin to Win” entrants will be notified immediately if they have won an instant $500 or been entered into the grand prize draw to win $1,000 at the end of the Contest Period. Winners will be contacted by email (using the account holder’s Enbridge Gas My Account/eBill billing email address) or phone within four (4) weeks of the game play for prize administration. Winning entrants will be required to acknowledge by phone or email his or her eligibility for the Prize, correctly answer a mathematical skill-testing question, and sign an affidavit and return it to Enbridge Gas (Enbridge Marketing Department; 500 Consumers Rd, North York, ON  M2J 1P8) or via email within ten (10) business days of the date on which the notification is sent to the selected entrant for signing. If no response is received by Enbridge Gas within ten (10) business days of the date on which the notification is sent, the Prize will be forfeited and may be awarded to an alternate selected entrant in a random draw that has been drawn from the remaining eligible entries for that Draw Date.  .

General: The promotion/contest is in no way sponsored, endorsed, administered by, or associated with Facebook.

Enbridge Gas is not responsible for any costs associated with claiming any Prize. Winners are solely responsible for the reporting and payment of any and all taxes, that may result in winning a Prize in this Contest.
Decisions of Enbridge Gas are final on all matters of fact, interpretation, eligibility, procedure, and fulfillment in respect to this Contest. Enbridge Gas reserves the right at any time to withdraw this Contest or to modify, amend, or supplement these rules, in its sole discretion, subject to applicable law.

By participating in this Contest, the winners consent to the use by Enbridge Gas of their name, hometown and photograph for any lawful purpose, without further permission or compensation, except where prohibited by law. The winners agree to abide by and be bound by these Contest Rules.

Any personal information collected during an individual’s participation in the Contest, will be collected and used by Enbridge Gas for the purposes of the proper administration and fulfillment of the Contest as described in these Contest Rules and for the purpose of paperless billing and will not be shared with any third party except as required by law, or to conform with legal process or to protect or defend the legal rights or property of Enbridge Gas.
Enbridge Gas, their subsidiaries and affiliated companies and each of their respective directors, officers, employees, agents, representatives, advertising, promotion, and fulfillment agencies, and legal advisors are not responsible for and shall not be liable for: (i) telephone, electronic, hardware or software program, network, internet, or computer malfunctions, failures, or difficulties of any kind; (ii) failed, incomplete, garbled, or delayed computer transmissions; (iii) any condition caused by events beyond the control of Enbridge Gas, that may cause this Contest to be disrupted or corrupted; (iv) any injuries, losses, or damages of any kind arising in connection with or as a result of the prize, or acceptance, possession, or use of the prize, or from participation in this Contest; or (v) any printing or typographical errors in any materials associated with this Contest. Enbridge Gas reserves the right, in their discretion, to suspend or cancel this Contest at any time if a computer virus, bug, tampering, unauthorized intervention, or other technical problem of any sort corrupts the administration, security, or proper play of this Contest. Enbridge Gas also reserves the right to disqualify, in their sole discretion, any person tampering with the entry process, the operation of the website, or who is otherwise in violation of these Contest Rules. Any attempt to damage the Enbridge Gas website or undermine the legitimate operation of the Contest is a violation of criminal and civil laws. Should such an attempt be made, Enbridge Gas reserves the right to prosecute violators to the fullest extent allowable by law.

By participating in this Contest, each entrant agrees to release and hold Enbridge Gas, their subsidiaries and affiliated companies and each of their respective directors, officers, employees, agents, representatives, advertising, promotion, and fulfillment agencies, and legal advisors, harmless from any and all losses, damages, rights, claims and actions of any kind in connection with this Contest or resulting from acceptance, possession, or use of any Prize, including without limitation, personal injury, death, and property damage, and claims based on publicity rights, defamation, or invasion of privacy.

Except where prohibited, entrants agree that (i) any and all disputes, claims or causes of action arising out of or connected with the Contest or any prizes awarded shall be resolved individually, without resort to any form of class action, and exclusively by arbitration or alternate dispute resolution; (ii) any and all claims, judgments and awards shall be limited to actual out of pocket costs incurred in participation but in no event legal fees; and (iii) under no circumstances will an entrant be entitled to obtain awards for and entrants hereby waive all rights to claim punitive, incidental and consequential damages and any other damages, other than for actual out-of-pocket costs, and any and all rights to have damages multiplied or otherwise increased. Except where prohibited, all issues and questions concerning the construction, validity, interpretation and enforceability of these Contest Rules and the decisions of Enbridge Gas in connection with the Contest, shall be governed by and construed in accordance with the laws of Ontario and the laws of Canada applicable therein, without regard for conflict of laws doctrine.

Should any term or provision of this paragraph or any other rule herein be concluded to be void, unenforceable or contrary to applicable law as provided herein, such term or provision shall, but only to the extent necessary to bring the rule within the requirements of such law, be deemed to be severed from the other terms and conditions; and the remainder of these Contest Rules shall be given effect as if it had not included the severed item.

This Contest is subject to all federal, provincial and local laws. Void where prohibited or restricted by law.