Frequently asked questions

Already enrolled in the Home Efficiency Rebate (HER) or Canada Greener Homes Grant (CGHG)?

If you have already started your HER application through Enbridge Gas, you may be eligible for additional rebates through the new Home Efficiency Rebate Plus (HER+) program which is co delivered with Canada Greener Homes Grant as long as you haven’t completed your post-retrofit energy assessment before Jan. 1, 2023. If you have already started an application through the CGHG program, please speak to your Registered Energy Advisor to discuss which option is best for you. If you’ve already completed your post-retrofit energy assessment you will receive the rebates as discussed by your Registered Energy Advisor at your post-retrofit assessment.

Please note that you will be required to provide documentation that you may have already submitted through the Canada Greener Homes Grant portal to your energy auditor.

No, if you enrolled in a current offer with either HER or CGHG prior to Jan. 1, 2023, you can complete your participation under the existing rebate programs.

However, for those planning to continue with the existing HER program, there will be a cutoff date of May 1, 2023. After this date in-progress participants will be eligible for only the Home Efficiency Rebate Plus (HER+). For those planning to continue with the existing CGHG there is no cutoff date. Talk to your Registered Energy Advisor about which program offer is best for you.

You will know if you have successfully applied to the CGHG program when you receive an automatic email notification confirming your application number (e.g., AP123456). Once your application is reviewed and approved, your licensed service organization will contact you with information on next steps.

Yes, the NRCan portal will remain active for existing applicants registered for the CGHG and application for the Canada Greener Homes Loan. However, new rebate applicants, as of Jan. 1, 2023 will no longer be able to register in the Greener Homes portal but rather will be instructed to contact a licensed service organization directly to schedule their pre-retrofit energy assessment.

Homeowners participating in the HER+ program that are interested in the Canada Greener Homes Loan can apply directly through the loan portal.

About the program

Enbridge Gas offers a range of energy conservation programs that help Ontarians save energy and money. By teaming up with NRCan to co-deliver the Canada Greener Homes Grant (CGHG), we’re able to help reduce your energy use. We’re not only doing our part in the fight against climate change by helping homeowners reduce their energy costs, but also helping them make their homes more comfortable.

All Canadian homeowners are eligible for the Canada Greener Homes Grant (CGHG) program as long as they own and reside in their home.

All Ontario residents are eligible for the Home Efficiency Rebate Plus (HER+) program regardless of fuel type. Additional rebates from Enbridge Gas are available to Enbridge Gas customers, this includes rebates to homeowners who do not occupy their homes. Rebate levels vary based on eligibility criteria.

Home Efficiency Rebate Plus (HER+) program, including the co-delivery of the Canada Greener Homes Grant (CGHG), is planned to run until 2027.

If you applied for the Canada Greener Homes Grant (CGHG), please reach out to the CGHG customer care, for more information on your rebate.
Email: canadagreenerhomesgrant-subventionmaisonsvertes@nrcan-rncan.gc.ca
Phone: 1-833-674-8282
TTY: 1-800-465-7735

If you applied for either the current Home Efficiency Rebate (HER) program or are planning to apply for the Home Efficiency Rebate Plus (HER+) program, please contact your licensed service organization again or try another one from our licensed service organization list in your area.

If you applied for the Canada Greener Homes Grant (CGHG), please reach out to the CGHG customer care, for more information on your rebate.
Email: canadagreenerhomesgrant-subventionmaisonsvertes@nrcan-rncan.gc.ca
Phone: 1-833-674-8282
TTY: 1-800-465-7735

If you applied for either the current Home Efficiency Rebate (HER) program or are planning to apply for the Home Efficiency Rebate Plus (HER+) program please contact your licensed service organization again or try another one from our licensed service organizations in your area.

Eligibility

In order to be eligible, homeowners MUST meet the following criteria:

  • All homeowners in Ontario qualify for the Home Efficiency Plus (HER+) program except,
    • Homes where the owner does not currently live in the premise and the home does not have an active Enbridge Gas account.
    • The homeowner has already started work on the upgrades before they conduct their pre-retrofit energy assessment.
    • The home was built less than 6 months ago.
    • The home is part of a cooperative or a multi-unit residential building (MURB) with more than 3 storeys or a footprint bigger than 600m2.
    • Less than 50 percent of the building is residential living space.
    • Homeowners who have already gone through the Home Efficiency Rebate (HER) or Canada Greener Homes Grant (CGHG) programs and maxed out their incentive at $5,000 for non-Enbridge Gas customers and $10,000 for Enbridge Gas customers.
  • For the enhanced Enbridge Gas rebates funded by Enbridge Gas,
    • You must be an Enbridge Gas customer and reside or own property in the Enbridge Gas franchise service areas at the time of the pre-retrofit energy assessment.
    • Or be converting to Enbridge Gas natural gas.
  • You must,
    • Use a Natural Resources Canada approved Registered (NRCan) Energy Advisor.
    • Complete a pre- and post-energy assessment from the same Registered Energy Advisor.
    • Complete at least one qualifying upgrade recommended by the Registered Energy Advisor. For resiliency measures and the thermostat measures you must complete another measure beyond these.
    • Follow the specific measure requirements that are provided.
    • All participants must provide a copy of their invoices, proof of address and property tax bill before the Registered Energy Advisor can submit the file for payment.

Yes, if you are an Enbridge Gas customer at the time of your pre-retrofit energy assessment, or you are in the process of converting to a natural gas, you can participate in the Home Efficiency Rebate Plus (HER+) program, regardless if your home is your primary residence.

If you own a home that is your primary residence, the HER+ rebates will be co-founded by Enbridge Gas and Canada Greener Homes Grant (CGHG). However, if you own a home that is not your primary residence (including rental units), the HER+ rebates will be funded only by Enbridge Gas exclusively.

Non-Enbridge Gas participants are only entitled to the Canada Greener Homes Grant if they own their home and live there as the primary resident.

The Canada Greener Homes Grant program, delivered through Home Efficiency Rebate Plus, is open to all Ontario homeowners who are primary residents of the home for which they are applying, regardless of their provider. This will include those using natural gas, oil, propane, electricity, or wood as their primary heating fuel regardless of whether they are a customer of Enbridge Gas or not.

Enbridge Gas homes are eligible for additional rebates provided exclusively by Enbridge Gas.

These are the eligible types of homes under Home Efficiency Rebate Plus (HER+) including:

  • Single and semi-detached homes
  • Row housing
  • Townhomes
  • Mobile homes on a permanent foundation
  • Permanently moored floating homes
  • Mixed-use residential buildings (must be at least 50% residential)
  • Low-rise multi-unit residential buildings (MURBs) (three storeys or less with a footprint pf 600 m2 or less). For more information on MURB qualifications please read through the next FAQ.

Yes, certain MURBs do qualify for this new program. A MURB is defined by Part 9 of the National Building Code of Canada as having three or fewer storeys in building height above ground and having a building area not exceeding 600 m sq. MURBs must either be stacked (up/down) or have a common area. Side-by-side attached units/houses are considered row houses and are not MURBs. Retirement homes or co-operatives are not eligible.

Two-unit MURBs, including houses with secondary suites, are entitled to all the same rebates as attached and detached houses (e.g., eligible for heat pumps and heat pump water heaters).

MURBs (excluding two-unit MURBs and houses with secondary suites) are not eligible for rebates related to the following:

  • Heat pumps and heat pump water heaters.
  • Thermostats.
  • Furnaces and boilers (in northern and off-grid communities).

In order to qualify the building must have at least 50 percent of its total area, including the basement, as residential living space, be habitable all year and have a single pre- and post-retrofit EnerGuide evaluation performed on the entire structure (including all units and common areas) and not on a unit-by-unit basis. Homeowners within the MURB need to organize themselves (e.g., by way of a condo board) in a way that all homeowners are aware that an evaluation will be taking place and all retrofits in a MURB must be agreed upon by the persons able to make decisions for the home. For MURBs with multiple homeowners, up to four individual homeowners within the MURB can apply for rebates of up to $5,000 each based on the MURBs multiplier table (see calculating incentives below). All applications must be based on the pre- and post-retrofit energy assessment for the entire structure.

Calculating rebates

The maximum allowable rebate amount for MURBs will be calculated based on the number of units within the building. The table below provides the multiplier amount.

Number of dwelling units per MURB 2–3 4–6 7–9 10–12 13–16 17+
Maximum number of participants 1 2 2 3 3 4
MURB Multiplier X1.0 X1.5 X2.0 X2.5 X3.0 X4.0

The role of the multiplier factor is to account for larger areas to insulate or renovate when comparing an MURB to a single dwelling. Eligibility criteria for respective insulation measures remain the same as described in the list of incentive measures (for example, insulating a minimum of 20 percent of the total area of the attic/ceiling). As for regular homes, MURBS cannot receive a rebate for more than 100 percent of the costs of the renovation.

How the program works

Homeowners that want to participate in Home Efficiency Rebate Plus (HER+) will be required to contact a licensed service organization to schedule a pre-retrofit energy assessment. You can find the full list of incentives and find a Registered Energy Advisor in your area to contact.

Grant funding through the CGHG is being offered across the country to all eligible Canadians. The co-delivery of this program through the HER+ in Ontario allows eligible homeowners to access the benefits of both programs through a single application. This minimizes the amount of work required by homeowners and their Registered Energy Advisors and allow homeowners to access all grant funding available to them through both the federal and Enbridge Gas programs.

No, this program is designed to provide custom advice and recommendations on your upgrades, so you must complete a pre-retrofit energy assessment before starting any renovation work. Any upgrades that have been completed prior to the pre-retrofit energy assessment are not eligible to apply for Home Efficiency Rebate Plus or the Canada Greener Homes Grant.

The new Home Efficiency Rebate Plus (HER+) program Enbridge Gas uses Natural Resources Canada’s (NRCan) licensed service organizations across Ontario to deliver this program. These organizations conduct the home energy assessments and are there to lead you through every step of the program. These Registered Energy Advisors are professionally trained to work with you to complete the home energy assessments and are available to answer any of your questions.

Our licensed service organization list has expanded and you can find and choose any of NRCan’s licensed service organizations in your area, and they will send out one of their Registered Energy Advisors to perform an energy audit on your home.

To learn more about the incentives you qualify for and find a Registered Energy Advisor in your area fill out our quick survey.

Some upgrades, such as air sealing, can be done quickly and easily with a little research and guidance. Hiring a contractor to complete upgrades is not mandatory. However, larger upgrades, such as installing a heat pump must be done by a professional. Be sure to ask for credentials, check reviews and get multiple quotes before choosing a contractor.

While homeowners are responsible for covering the upfront cost of the pre-retrofit and post-retrofit energy assessments, these costs will be off-set by a single rebate of up to $600, once you complete the program. You must complete at least one recommended and eligible retrofit to receive the rebate for the assessment costs.

You should receive your rebate cheque approximately 16 weeks after your Registered Energy Advisor submits your application. Make sure you’ve provided your Registered Energy Advisor with the best address to send your cheque to, so it arrives as soon as possible.

No, the loan program is a separate application compared to Home Efficiency Rebate Plus.

Ontario homeowners will have access to this loan application through the Canada Greener Homes Loan Portal. See more information on this program. Or you can contact them,
Phone: 1-866-292-9517
Email_EN: Questions@cghli.ca
Email_FR: Questions@icpmv.ca

If the homeowner has already applied for the loan from the NRCan grant portal, they must continue to access their loan from the NRCan grant portal.

In the event that the homeowner would prefer to come through the CGH Loan directly, the CGH Loan team will verify that they have either not received a loan application, or the loan application has not been decisioned. In that case, the loan request can be cancelled and the homeowner can reapply directly through the loan portal. However, the homeowner will be subject to the wait times at the time of the new application.

Eligible upgrades

Home Efficiency Rebate Plus has transitioned to providing rebates for heat pumps and providing enhanced rebates for insulation to help reduce a home’s energy consumption and greenhouse gas emissions.

No, we recommend following your Registered Energy Advisor’s advice on which upgrades will benefit the efficiency and comfort of your home, but with Home Efficiency Rebate Plus only one eligible upgrade is required to participate.

Yes, if you replace a manual thermostat and are an Enbridge Gas HER+, then you can get both rebates ($75 + $50 = $125). If you replace a manual thermostat with a programmable thermostat between your pre- and post-energy assessments, you would only be eligible for the $50 HER+ rebate

The Home Efficiency Rebate Plus rebate is only for customers who purchased and installed devices between their pre- and post-energy assessments.

Since that is part of the Home Efficiency Rebate Plus program, it will be included in the cheque you receive once you have completed both energy assessments. If you have additional questions on the thermostat, please reach out to your Registered Energy Advisor.

A heat pump is a device that is using the energy in the environment, such as the air or ground, and transferring it to be used for heating or cooling purposes. Thermal energy naturally flows from places with higher temperature to locations with lower temperatures (e.g., in the winter, heat from inside the building is lost to the outside and in the summer heat from the outside flows into the interior of the building). A heat pump uses additional electrical energy to counter the natural flow of heat, and, in heating mode, pumps the energy available from a colder place to a warmer one. Since a heat pump transfers thermal energy (vs. a gas furnace or an electrical baseboard, which convert other sources of energy to thermal energy), it offers higher energy efficiency, potentially saving on energy costs and reducing your carbon footprint.

Weatherproofing measures are additional retrofits that could help protect both your home and your family from environmental damages. As of Jan. 2023, we have added the same measures the federal government currently offers;

  • Solar batteries connected to photovoltaic systems (to provide standby power for home).
  • Roofing membrane—self-adhering roofing underlayment applied to entire roof.
  • Foundation waterproofing – waterproof the exterior side of the below-grade basement wall with rubberized or polymer membranes.
  • Moisture proofing of 100 percent of crawlspace floor, walls and headers.

In order to qualify for the rebate these resiliency measures will need to be combined with additional Home Efficiency Rebate Plus measures. Not all homeowners will qualify for these rebates. You must be the owner occupying your home to qualify.

Privacy and consumer protection

Neither Enbridge Gas nor Natural Resources Canada (NRCan) solicits participation in the HER+ program through telephone calls or door-to-door visits.

Registered Energy Advisors will only come to your door when an appointment has been initiated and booked by you for an energy assessment for the HER+ program. The Government of Canada, NRCan and its family of brands (ENERGY STAR, EnerGuide) never solicit over the telephone or go door-to-door asking to enter Canadians’ homes to inspect, sell, or rent heating and cooling products. EnerGuide home energy evaluations are performed by licensed service organizations only at the request of homeowners.

For more information on Enbridge Gas’ Consumer Protection.

For more information from NRCan to recognize energy scams.

Have a question not listed?