As of June 3, 2021, all in-home energy audits will be permitted in the home. Enbridge Gas continues to ensure that the health and safety of our employees, customers and business partners are our number one priority. We will continue to actively monitor the latest COVID-19 updates from public health and government officials and provide updates to our Registered Energy Advisors to ensure they follow the recommended guidelines.
- For customers who are interested in participating in the HER program or who have scheduled their final energy audit, we ask that you reach out to you Service Organization to book/reschedule your appointment.
- For customers who have completed an initial energy audit as part of the HER program, and are approaching the end of the 120 days, Enbridge Gas will be honoring extension requests with no penalty. Please contact your Service Organization for more information.
- If you have recently completed your final energy audit as part of the HER program, Enbridge Gas is awaiting your application from the Service Organization and will continue to process customer rebates as they are received.
Frequently asked questions
The service organization who is working on your file will call to rebook your assessment. Alternatively, you can reach out to your service organization directly to rebook.
During the ongoing COVID-19 pandemic, Enbridge Gas understands that it may be challenging to secure installers and equipment in a timely fashion to complete the program. If you feel you require more time than the 120-day program rule, please speak to your service organization and request an extension. There will be no penalties to homeowners for not completing the offer within the allotted 120-day period.
Enbridge Gas encourages you to speak with your Energy Advisor and request an extension past the 120-day program rule. When you feel you are ready to commence with the upgrades, please contact your Energy Advisor to book your final energy audit.
Enbridge Gas will follow the same process as before where your service organization will contact you to let you know the program is on hold until further notice and that you will be contacted for re-booking once the suspension has lifted.
If you hear of the suspension prior to your service organization calling you, please call them to reschedule your audit at a later date.
Please continue to visit the Enbridge Gas website for the most recent updates.