Restoring your service
In order to safely restore gas service we must:
- Shut off the gas to every customer in the area served by the damaged pipeline. We do not need to enter homes or businesses to do this.
- Make any needed repairs that may involve excavating.
- Visit each customer (inside the home/business) to relight gas appliances. By law, we are required to inspect all natural gas appliances (see appliance safety infractions). This can take some time, and we take steps to restore service as quickly as possible, such as enlisting additional help from surrounding areas and working extended hours.
- If you are not home, please leave your contact information with a neighbour. We will stop by several times, and if we miss you, we will leave behind instructions about how to contact us to restore your natural gas service when you return.