Prevent an appliance malfunction or service interruption

Your safety comes first — that’s why we’re reminding you to always keep your natural gas meter, regulator and appliance exhaust vents clear of debris, especially snow and ice, throughout the year. A gas meter covered in snow or ice can impede its ability to regulate the pressure of the gas supplied to your home, which could lead to serious risks for you and your family.

Meter safety checklist

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    Regularly check your meter, gas piping and vents to ensure they are clear of debris.

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    After a storm, gently use a broom or soft brush to clean snow, ice or other debris off your meter, regulator and vents.

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    Avoid hitting, kicking and using sharp objects on the meter set and vents.

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    Leaky eavestroughs or exterior taps? Repair right away to prevent water from dripping on your gas meter and vents.

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    Meter near a sidewalk or driveway? Please ensure it’s visible to snowplow drivers.

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    Don’t forget to clear a path to your meter — it allows easy access for accurate meter readings or in emergency situations.

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Need to report an icing problem?

If you suspect a problem or cannot remove the ice yourself, you can call us at 1-866-763-5427.