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Natural gas rates changed on Jan. 1, 2024

The Ontario Energy Board (OEB) has approved changes in the rates customers pay starting
Jan. 1, 2024. Learn more about these changes and programs that can help homes and businesses lower natural gas use and save money.

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Learn about Integrated Resource Planning

Optimizing system planning to support the energy transition. Sign up to receive updates and information about upcoming events and community engagement.

Sign up to receive updates and info on energy transition

Clear your meter to stay winter safe

A buried natural gas meter can cause safety hazards and service interruptions. Be sure to clear snow and ice away after winter storms.

Know how to clear your meter

CO safety smarts

Secure your space from the dangers of CO poisoning. Visit our safety page for 3 important tips.

Get steps to stay CO safe

Assurance of Voluntary Compliance

The Ontario Energy Board (OEB) has accepted an Assurance of Voluntary Compliance from Enbridge Gas following a review of our service quality results related to Customer Care call answering service levels and meter reading performance, which were not compliant with the Gas Distribution Access Rule requirements. Enbridge Gas has put in place operational improvements and taken all reasonable steps to improve our Customer Care service quality performance for 2022. Enbridge Gas is committed to providing excellent customer service to all customers.

Learn more about the assurance of voluntary compliance

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