It's a challenging time

Payment arrangements are available

If you need more time to pay a balance, set up an arrangement and avoid late penalties.

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Tax season is here

Get a PDF copy of your Annual Gas Statement in your My Account profile under My Gas Use.

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Meet cozE™! Our new virtual assistant.

cozETM is here to answer your account questions.

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Enbridge Gas’ Response to COVID-19

The safety of our customers and our employees is our number one priority and we’re doing our part to help prevent the spread of COVID-19 by practicing social distancing where possible, both for our team and our customers, while maintaining safe and reliable operations. We have robust pandemic and business continuity plans in place. We are continuing to provide priority services including emergency response and the safe and reliable natural gas distribution, storage and transportation services our customers rely on. Some non-priority work such as routine meter changes and in-person energy conservation services are being postponed.

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Want to view your bill online?

The Ontario Energy Board will be reviewing Enbridge Gas Inc.’s   e-bill practices in the 2020 Rates Application (EB-2019-0194) proceeding that is now underway. If you have any questions about your account (including around any late payment charges that have been applied on your e-bill), please contact us.