Natural gas rates changed on April 1, 2023

The Ontario Energy Board (OEB) has approved changes in the rates customers pay starting
April 1, 2023. Learn more about these changes and programs that can help homes and businesses lower natural gas use and save money.

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Keep your meter clear

It’s important to keep your meter clear and accessible, even in the spring. Getting an actual read helps ensure your bill reflects your most current gas use and that your meter is working safely. You can also sign up for meter reading reminders and submit your own meter reading.

Submit a meter reading

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Federal Carbon Charge

On April 1, the federal carbon charge increased to 12.39 cents per cubic metre. This charge increases annually each April. All of the money collected for this charge goes to the government.

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Do you know the signs of a gas leak?

Natural gas leaks can be seen, heard or smelled. See all of our tips on how to detect a natural gas leak.

Smell natural gas?

Charges from other companies – payment updates

Enbridge Gas is ending the billing service for service providers that appear as “Charges from Other Companies” on your Enbridge Gas bill. Your service providers may ask you to provide your payment information directly to them as they transition to a new payment method.

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Assurance of Voluntary Compliance

The Ontario Energy Board (OEB) has accepted an Assurance of Voluntary Compliance from Enbridge Gas following a review of our service quality results related to Customer Care call answering service levels and meter reading performance, which were not compliant with the Gas Distribution Access Rule requirements. Enbridge Gas has put in place operational improvements and taken all reasonable steps to improve our Customer Care service quality performance for 2022. Enbridge Gas is committed to providing excellent customer service to all customers.

Learn more about the assurance of voluntary compliance

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