We are committed to increasing accessibility for persons with disabilities in the areas of information and communication, as well as employment, for a barrier free workplaces.

We're committed to providing the following:

  • Products and services that are accessible to all customers.
  • Customer service policies and processes that respect and promote the dignity and independence of everyone.
  • A work environment that treats everyone with dignity and respect.

What we are doing

Read about our commitments to accessibility, legal obligations and standards in our Integrated Accessibility Standards policy, Customer Service Policy and a Multi-Year Accessibility Plan, which provides a catalogue of the steps that we have taken to date and a road map for the steps that we will take in the future to prevent and remove accessibility barriers. Here are just a few of the practical steps we have taken:

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Website accessibility

We have designed our website to meet or exceed the latest accessibility standards and best practices, and we conduct accessibility reviews before launching any new website.
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Accessible documents

We make important documents available in a variety of accessible formats.
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Braille bills

If you prefer to receive your bill in braille, our Customer Service Centre can help at 1-877-362-7434.
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Accessibility and diversity training

We train staff to engage with people of all abilities and disabilities.
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Bell relay service

If you have a hearing or speech impairment and use a TTY (Teletypewriter) device, you can use the Bell Relay Service (1 800 855-0511 - Voice to TTY, 711 - TTY to Voice & 1 800 855-1155 -TTY to TTY) to communicate with us.

Accessibility feedback/requests

We welcome your feedback, as it encourages continuous improvement in accessibility to our services. You may provide feedback or submit requests for information and communications by telephone, email or in writing.

Telephone: 1-866-817-6836 between 8 a.m. – 5 p.m. (ET)
Email: ombudsman@enbridge.com

Mail:
Enbridge Gas
Attention: Office of the Ombuds
500 Consumers Rd
North York, ON M2J 1P8

We'll respond to all written correspondence (unless otherwise agreed to by the customer) within 10 calendar days.