We are committed to increasing accessibility for persons with disabilities in the areas of information and communication, as well as employment, for a barrier free workplace.
We're committed to providing the following:
- Products and services that are accessible to all customers.
- Customer service policies and processes that respect and promote the dignity and independence of everyone.
- A work environment that treats everyone with dignity and respect.
What we are doing
Read about our commitments to accessibility, legal obligations and standards in our Integrated Accessibility Standards policy, Customer Service Policy and a Multi-Year Accessibility Plan, which provides a catalogue of the steps that we have taken to date and a road map for the steps that we will take in the future to prevent and remove accessibility barriers. Here are just a few of the practical steps we have taken:
Accessibility and diversity training
Bell relay service
We welcome your feedback, as it encourages continuous improvement in accessibility to our services. You may provide feedback or submit requests for information and communications by telephone, email or in writing.
Telephone: 1-866-817-6836 between 8 a.m. – 5 p.m. (ET)
Attention: Office of the Ombuds
500 Consumers Rd
North York, ON M2J 1P8
We'll respond to all written correspondence (unless otherwise agreed to by the customer) within 10 calendar days.