The Enbridge Gas Smart Thermostat program is available to residential Enbridge Gas customers with an active account who live in a detached home, a semi-detached home, or townhouse. If you're a new customer or have recently moved, please wait 2-3 weeks before applying to allow the system to update with your new account information. If you have previously received a smart thermostat incentive from Enbridge Gas at this address, then you will not be eligible to participate again.

No, Enbridge Gas does not have access to your smart thermostat settings and will never adjust the temperature in your home.

Other utilities—especially local electric utilities—may offer demand response programs that allow them to control your thermostat at peak energy load times, in exchange for a rebate or bill credit. Enbridge Gas is currently not affiliated with any of these programs.

If you have already purchased your smart thermostat, you can apply for a rebate through our "Save After You Buy" within 60 days of purchase. Devices purchased before March 5, 2024 are not eligible for the "Save After You Buy" rebate.

To receive an instant discount of $100 off at the time of purchase, you’ll need to select the retailer where you’ll purchase your device. The $100 discount code can be redeemed online at the following participating retailers:

• ecobee.com
• emersoncanada.ca/store
• store.google.com
• bestbuy.ca
• Home Depot – in-store purchase only

To receive the "Save after you buy" rebate as a $100 credit to your Enbridge Gas bill, you can purchase your smart thermostat from any retailer online, in-store, or through a contractor, and upload your receipt showing proof of purchase.

Unfortunately, the instant discount code cannot be redeemed on homedepot.ca at this time because their website does not currently accept coupon codes. If you would like to save instantly while shopping with Home Depot, please purchase your device in-store.

If you’d prefer to purchase your smart thermostat from homedepot.ca, you can submit your invoice after purchase to receive a post-purchase rebate of a $100 credit on your Enbridge Gas bill.

To get your discount, confirm your eligibility, and then enter the unique discount/promo key you received in the kit. Select where you want to purchase your Smart Thermostat and your discount code will be emailed to you instantly. You can use your discount code online at ecobee.com, emersoncanada.ca/store, and store.google.com. You can also use your discount code in-store at The Home Depot. The code must be used at time of purchase and cannot be redeemed after purchase.

If you have already purchased a smart thermostat without using a discount code, you can enter the promo key from your Energy Savings Kit in our "Save after you buy" portal and receive your rebate as a credit on your Enbridge Gas bill. Applications must be submitted within 60 days of purchase.

If you're interested in learning more about the free Energy Savings Kit and how it can save you more money and energy, check out the Energy Affordability Program to see if you qualify.

No, customers can only participate in one offering.

A customer who has an outstanding instant discount code would be flagged as ineligible for the post-purchase rebate. If you have an instant discount code and would like to participate in the post-purchase offering instead, please contact our delivery agent, Summerhill, to have a representative cancel your discount code.

To contact Summerhill you can call 1-833-381-1262, email EnbridgeSmartThermostat@summerhill.com, or use the chat function in the application window. Once your instant discount is cancelled, you will be able to sign up for the post-purchase offer online.

Unfortunately, used and refurbished devices are not eligible for a rebate.

Post-purchase rebates are paid as a credit on your Enbridge Gas bill and will depend on processing time and your billing cycle. Please allow for up to 90 days for your bill credit to appear.

You should have an e-mail response within 2 weeks of applying.

If your application for the post-purchase rebate is denied, you will receive an e-mail within 2 weeks of your application date letting you know. Your application can be denied for one of the following reasons:

1. The device was not purchased within 60 days of your application submission.
2. The cost of the device was less than the total rebate amount.
3. It is a used or refurbished device.
4. The device is not a qualifying model.

The instant rebate offering ("Save before you buy") allows participants to receive $100 off the purchase of a qualifying smart thermostat at the time of checkout from participating retailers. The post-purchase rebate offering ("Save after you buy") allows participants to purchase a qualifying device from any retailer and submit their receipt within 60 days for a $100 credit on their Enbridge Gas bill.

Free devices do not qualify for a rebate. Your invoice must clearly show the amount paid for the thermostat as a separate line item, and the cost of the device must be more than the rebate amount.

When a thermostat is connected to a heat pump, it ceases to function as a smart thermostat. Instead, it serves as a controller to optimize the heat pump's cut-off temperature, meaning the thermostat no longer adjusts settings based on occupancy, schedule, or other smart features.