Don't fall for scammers pretending to be Enbridge Gas.

Don't fall for scammers pretending to be Enbridge Gas

Scammers are sophisticated and use many schemes to trick you into providing your personal information. They pretend to be Enbridge Gas by using our branded logos, creating fake websites and phone numbers', or claim to be affiliated with us when they aren't.

Learn how to fight and report scams with Enbridge Gas.

What are we doing to prevent scams/fraud?

Scam education and prevention

Scam monitoring and reporting to authorities and law enforcement

Stay alert to the different types of utility scams

Fake websites

Fake Enbridge Gas websites and ads that mimic Enbridge Gas and its programs may appear in search results. Their intent is to steal your money or personal information. Scammers may use lookalike URLs, fake reviews, or phishing links. Always verify the URL, never share account details, and go directly to enbridgegas.com to access your account or services.

How to spot fake websites

Suspicious URLs: Fraudsters use look-alike addresses with extra words, hyphens, or unusual endings (e.g., .xyz, .club, .info).
Too-Good-To-Be-True Deals: Items, especially luxury goods, listed at incredibly low prices are likely scams.
Suspicious payment methods: Avoid sites that only accept bank transfers, e-transfers, or cryptocurrencies, as these cannot be reversed.
Poor quality design: Look for low-resolution images, broken links, and poor grammar.

Phone & text scams

If you receive a phone call or text message from someone claiming to be Enbridge Gas and offering discounts, asking for payment, or promising money—it’s likely a scam. Fraudsters may use caller ID spoofing or text messages that appear legitimate to gain your trust.

What to watch for

Requests for personal, banking, or account information
Messages or calls that create urgency (e.g., immediate payment or disconnection threats)
Text messages with links to unfamiliar or shortened URLs
Pre-recorded “robocalls” asking for information or payment
Offers that seem too good to be true (e.g., bill discounts or rebates)

Enbridge Gas will never ask for sensitive information or demand payment through calls or text messages using non-standard payment methods.

How to protect yourself

Hang up immediately if something feels suspicious
Do not click links in unexpected text messages
Do not reply to suspicious texts or calls
Call Enbridge Gas directly using the official phone number on your bill or website
Never share personal or financial information with unverified contacts

If a caller demands immediate payment or threatens disconnection, it’s a strong sign of a scam. Hang up and verify directly with Enbridge Gas.

Online ads or social media scams

Where the scammer pretends to be Enbridge Gas, typically using malicious links. Here are a few examples:

Searching online for the Enbridge Gas phone number may lead you to a sponsored or top search result that appears legitimate. However, this link may be created by scammers and direct you to a fraudulent website with a fake phone number. Calling that number may connect you with scammers posing as Enbridge Gas, who attempt to collect sensitive personal or financial information.
Scammers may also create online ads or social media posts that appear to be from Enbridge Gas, encouraging you to click on malicious links or contact them directly.

Scammers often use ads, sponsored results, and lookalike websites to appear trustworthy.

How to protect yourself

Avoid clicking sponsored ads or unfamiliar links when searching for Enbridge Gas
Type the website directly into your browser (enbridgegas.com)
Be cautious of websites that ask for personal or banking information or have unusual URLs, pop-ups or redirect you to other pages
Never share personal or financial details unless you’re certain you’re on an official Enbridge Gas site

Email scams

Email (phishing) scams are fraudulent messages that appear to come from trusted organizations, designed to trick you into sharing personal or financial information or clicking malicious links. They often create a false sense of urgency or include unexpected requests (such as bills or attachments) to prompt quick action.

How to spot an email scam

Urgent or threatening language: Claims you must act immediately to avoid account closure or fines.
Suspicious sender address: The email address does not match the official domain of the company (enbridge or enbridgegas.com), even if the sender name looks correct.
Generic greetings: Uses "Valued Customer" or "Dear User" instead of your name.
Unexpected attachments/links: Asks you to click a link to a fake login page or download a file.
Poor grammar/spelling: Frequent errors or awkward phrasing can indicate a scam.

Door-to-Door scams

Door‑to‑Door scams involve individuals posing as natural gas utility workers (e.g., Enbridge Gas) to gain access to your home or collect money or personal information. They may claim to perform inspections or offer services. Always verify credentials and never let unexpected visitors in. Avoid any requests for immediate payment.

At Enbridge Gas, all employees and authorized contractors are required to wear visible photo identification.