At Enbridge Gas, we operate with the following standards of conduct:
Protocols to Limit Access to Non-Public Transportation Information
Under clause 3.1.3 of the Ontario Energy Board (“OEB”)’s Storage and Transportation Access Rule ("STAR"), an integrated utility shall develop and maintain protocols to limit the access to non-public transportation information concerning plans for future facility expansions or timing of upcoming transportation open seasons and transportation operating conditions of shippers, storage companies and consumers to personnel that require this information only.
Enbridge Gas Inc. ("Enbridge") is committed to protecting the confidentiality of its customers’ information and to providing non-discriminatory access to Enbridge’s gas transportation and storage system (the "System") to all of its customers and potential customers, including shippers and those taking storage services from Enbridge (the "Customers"). All employees and third parties performing work for Enbridge are required to comply with the following protocols which are intended to implement that commitment. Employees or third parties who violate any of the protocols will be subject to appropriate discipline, including up to possible dismissal or the termination of their contracts with Enbridge if circumstances warrant.
Non-Discriminatory Access to Information
Enbridge will at all times treat its Customers on a non-discriminatory basis.
Enbridge’s employees and third parties performing work for Enbridge are prohibited from providing any Customer with non-public transportation information concerning Enbridge’s plans for future facility expansions or timing of upcoming transportation open seasons or the transportation operating conditions of any of Enbridge’s Customers ("Non-Public Transportation Information").
Non-public transportation information may be provided to an employee of an Affiliate (as defined in the OEB’s Affiliate Relationships Code for Gas Utilities) of Enbridge or to an unaffiliated third party (such as a contractor or consultant) only if that person needs to know the information to perform his or her job function for or relating to Enbridge.
If an employee of an Affiliate is provided with any Non-Public Transportation Information that employee shall be required to comply with the provisions of this protocol.
All employees of Enbridge or any Affiliate of Enbridge who have knowledge of Non-Public Transportation Information are prohibited from sharing that information with anyone (including other employees of Enbridge) who does not need that information to perform their job functions for or relating to Enbridge.
Enbridge will inform all employees of Enbridge or any Affiliate of Enbridge who have access to Non-Public Transportation Information of the requirements set forth in these protocols and Enbridge will periodically remind such employees of Enbridge’s expectation that they conduct themselves at all times in a manner consistent with these protocols.
Prior to providing an unaffiliated third party (such as consultants or contractors) with any Non-Public Transportation Information, Enbridge will obtain a confidentiality agreement from such third party prohibiting the public disclosure of all non-public information provided by Enbridge to the third party.
Any complaint respecting the application of these protocols shall be dealt with in accordance with Enbridge’s dispute resolution process for complaints related to STAR which is posted in second tab as STAR Dispute Resolution.
These protocols shall be subject to periodic review by Enbridge. Any modifications shall be posted on Enbridge’s website.
For issues shippers have been unable to resolve through their contact person/account manager with regard to the Storage and Transportation Access Rule, complaints should be submitted in writing to the Compliance Officer.
Director, Regulatory Affairs
P.O. Box 2001
50 Keil Drive North
Chatham, Ontario N7M 5M1
Written complaints must include:
- Customer name and contact information.
- Customer contract number(s) (if applicable).
- A detailed description of the nature of the complaint.
- Any other information that would help Enbridge Gas understand the complaint.
Written complaints received by Enbridge Gas will be handled fairly, effectively, courteously, confidentially (if applicable) and on a timely basis. In the event that a resolution is not achieved to the satisfaction of the complainant, the complainant may refer the matter to the Ontario Energy Board via:
Market Operations Hotline: 416-440-7604 or 1-888-632-6273
Priority of Services Policies and Guidelines
This policy provides information regarding the processing of interruptions or scheduling reductions, to interruptible services, when requested services exceed available capacity under normal operating conditions.