Switch to energy you’ll love. Natural gas.

There’s so much to love about heating your home or business with natural gas—from peace of mind, to convenience, to more consistent and reliable heat.

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    Natural gas is a safe, consistent and reliable energy source.

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    Natural gas is significantly less expensive than electricity, oil and propane.

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    Use less fuel with natural gas appliances that are up to 98 percent efficient.

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    Adding a natural gas furnace and appliances can increase the resale value of your home.

Family cooking natural gas stove
Set up a new account
I have a natural gas meter at my home or business and want to set up a new Enbridge Gas account.
I don't have a meter and need a natural gas service line
If your home or business does not have a natural gas meter and you're ready to enjoy the comfort, reliability and performance of natural gas.
Move or transfer to a new address
I have an Enbridge Gas account and need to transfer my service.
Close my account
I no longer require Enbridge Gas service.

Once your heating contractor has submitted an application, we will email you a link to setup your Enbridge Gas account.

You must set up your Enbridge Gas account for the process to continue.

  • This is a critical step. For your safety, natural gas service will not be installed until Enbridge Gas or one of our authorized contracted partners contacts you.
  • A meeting will be scheduled to locate and mark all existing underground services.
  • Access to the inside of your home will be needed to ensure your new gas line won't interfere with your sewer connection.

Enbridge Gas will work with you to schedule a service install to meet your timeline. Our construction contractor will be in contact in advance to plan for access and answer any questions you may have about the work. If any lawn or topsoil needs to be restored after installation, this will be scheduled when weather conditions permit.

  • Your heating contractor will make an appointment to remove the old equipment and install your new equipment.
  • At the same appointment, your contractor will arrange for your meter to be installed and activated.
  • Your new equipment will be turned on and, in accordance with the Technical Standards and Safety Act, we will then conduct a safety inspection.

Please note, Enbridge Gas recommends not disconnecting your existing heating equipment until the day the Enbridge Gas inspector is to activate the service and complete the safety inspection.

To inquire if there is natural gas on your street or if you are interested in having natural gas extended to your area, complete the natural gas inquiry form. You can expect to hear from us within a week.

Based on the information provided in the inquiry form, we'll confirm whether or not it is feasible to extend natural gas service to your area.

A customer contribution may be required to extend gas service. If that is the case, we'll provide an estimate of your contribution cost and ask if you'd like us to continue exploring extending gas to your address. An alternative contribution method which may apply is the expansion surcharge.

Our estimate only covers the cost to extend natural gas to your street. To find out the cost of switching your home and equipment to natural gas, speak with a TSSA-registered heating contractor. See below for more details.

If the estimated contribution is acceptable and you would like to proceed, please reply to the email you received. This confirmation is non-binding and no fees are required at this step. If you have neighbors located between your home and the natural gas connection, and they also choose to connect to natural gas, you could reduce your costs by sharing the cost of bringing natural gas to your street. If they're interested, tell them to complete an inquiry form and include the reference number from your inquiry.

We will finalize the design and cost of extending natural gas to your address. The time needed for this step depends on the specific requirements of your project. We may contact you and book a visit to your property to further investigate the cost and timeframe of the project.

Any required customer contribution must be collected before the project can start. Depending on the area, an expansion surcharge may be required. Information regarding a surcharges will be shared with you and will need to be agreed to before construction will begin.

Please note some additional charges which may apply:

  • Enbridge Gas installs gas service lines, from the street to the house, for no charge up to a length of 20m or 30m (depending on geographic area). Service lines beyond these lengths are subject to additional length charges and need to be agreed to when your detailed service request is submitted. The charges are billed based on actual length of service pipe installed and will be included on your first gas bill.
  • There is a one-time initiation fee to open your account. A customer charge fee will also be added to your bill monthly to help partially cover the cost of maintaining a safe and reliable natural gas distribution system.

Once your heating contractor has submitted an application, we will email you a link to setup your Enbridge Gas account.

You must set up your Enbridge Gas account for the process to continue.

  • This is a critical step. For your safety, natural gas service will not be installed until Enbridge Gas or one of our authorized contracted partners contacts you.
  • A meeting will be scheduled to locate and mark all existing underground services.
  • Access to the inside of your home will be needed to ensure your new gas line won't interfere with your sewer connection.

Enbridge Gas will work with you to schedule a service install to meet your timeline. Our construction contractor will be in contact in advance to plan for access and answer any questions you may have about the work. If any lawn or topsoil needs to be restored after installation, this will be scheduled when weather conditions permit.

  • Your heating contractor will make an appointment to remove the old equipment and install your new equipment.
  • At the same appointment, your contractor will arrange for your meter to be installed and activated.
  • Your new equipment will be turned on and, in accordance with the Technical Standards and Safety Act, we will then conduct a safety inspection.

Please note, Enbridge Gas recommends not disconnecting your existing heating equipment until the day the Enbridge inspector is to activate the service and complete the safety inspection.

Builders, developers and HVACs

Self-serve through our GetConnected application and find information dedicated to builders, developers & HVAC's.

Builders & HVACs Developers

Other important information to know

Do not disconnect your fuel source or remove any equipment until after your new natural gas service has been installed and the appointment for your meter activation has been booked.

Explore other resources for existing Enbridge Gas customers

How to read your bill

Understanding your natural gas bill can help you better manage your energy usage and costs.

Understand your bill

Register for My Account

View your bill online, make payments and receive email/text notifications any time and from any device.

Register today

Free upgrades and rebates

Looking to save money & reduce costs? From help for income-qualified homes to rebates for energy-efficient upgrades.

Start saving today

Need help?

Our virtual assistant, cozE™ can help with your move and answer many of your billing-related questions.

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Meet homeowners who switched

Phil Dewsnap portrait

We’ve saved all kinds of money by converting to natural gas. And we no longer have to worry about paying for propane tanks or getting them refilled.

Phil Dewsnap
Homeowner, Fenelon Falls