Safety

Natural gas is one of the safest fuels used today – but you should be aware of how to use it safely and what we are doing to provide a safe and reliable natural gas system. In Ontario, more than 3.7 million customers, including schools, hospitals, businesses and large companies, use it every day. Enbridge Gas' provides the safe and reliable distribution of natural gas that is monitored 24/7, 365 days a year.

We have a long history of providing safe and reliable service to our natural gas customers and are committed to following safe operating practices at all times and adhere to our safety policy and practices, and all applicable codes and regulations.

How you can keep you and your family safe?

We're committed to providing you with safety information to ensure you know how to identify and prevent any potential safety issues. Enbridge Gas maintains your home’s gas meter and service line that runs from the street onto your property. As a property owner, you're responsible for maintaining the gas line that extends past the meter into your home, and natural gas appliances.

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Digging safely

Thinking of planting a tree, building a deck or installing a fence? Always call Ontario One Call at 1-800-400-2255 or visit their OntarioOneCall.ca website before you dig - to request locates of natural gas lines and avoid damage — it's the law.

Before you dig
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Prevent carbon monoxide poisoning

Carbon monoxide (CO) is an invisible, silent odourless toxic gas, often referred to as the ‘silent killer’. Learn how to prevent and detect CO to keep you and your family safe.

Keep safe from CO
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Smell natural gas?

Natural gas smells like rotten eggs or sulphur so you know right away if there's a leak. It's not toxic but it's highly flammable.

Gas leaks
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Keep your meter clear

Your safety comes first—that’s why you always need to keep your natural gas meter and appliance exhaust vents clear of debris throughout the year, especially snow and ice.

Clear meter checklist
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Call before clearing a blocked sewer

Sewer pipes sometimes intersect with natural gas lines underground. Call Ontario One Call at 1-800-400-2255 before trying to clear a blocked sewer.

Blocked sewer?
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Appliance maintenance and safety

Natural gas appliances undergo and pass rigorous testing and have built-in safety features. In addition, strict code applies to the installation of appliances. Maintain your natural gas appliances and heating systems to keep them running safely and efficiently by licensed Technical Standards and Safety Authority (TSSA) contractors.

Appliance safety