Natural gas is one of the safest fuels used today – but you should be aware of how to use it safely. In Ontario, Enbridge Gas safely and reliably distributes natural gas to more than 3.7 million customers, including houses, multi-family buildings, schools, hospitals, businesses and large companies.

We have a long history of providing safe and reliable service to our natural gas customers. We are committed to following safe operating practices at all times and adhere to our safety policy and practices, and all applicable codes and regulations.

How you can keep you and your family safe

We're committed to providing you with information to ensure you know how to identify and prevent any potential safety issues. Enbridge Gas maintains your home’s gas meter and service line that runs from the street onto your property. As a property owner, you're responsible for maintaining the gas line that extends past the meter into your home and for the safe operation, maintenance and repair of natural gas appliances.

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Digging safely

Are you a construction company planning ground disturbance work or a property owner thinking about renovations that involve digging? It is the law to always obtain utility locates.  Contact 1-800-400-2255 or to request free locates of natural gas lines and be sure to follow all instructions on how to avoid causing a damage.  

Before you dig
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Working near vital natural gas pipelines

Planning work near of our vital pipelines? Your natural gas locate will indicate that there might be additional requirements. Click here for more information

Working near pipeline
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Prevent carbon monoxide poisoning

Carbon monoxide (CO) is an invisible, odourless toxic gas, often referred to as the ‘silent killer.’ Learn how to prevent and detect CO to keep you and your family safe.

Keep safe from CO

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Smell natural gas?

Natural gas smells like rotten eggs or sulphur, so you know right away if there's a leak. It's not toxic, but it's highly flammable.

Gas leaks

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Keep your meter clear

Your safety comes first—that’s why you always need to keep your natural gas meter and appliance exhaust vents clear of debris, especially snow and ice, throughout the year.

Clear your meter checklist

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Call before clearing a blocked sewer

Natural gas lines can sometimes cross through sewer pipes underground called 'cross bores.' Call Ontario One Call at 1-800-400-2255 before trying to clear a blocked sewer.

Blocked sewer

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Appliance maintenance and safety

Natural gas appliances undergo and pass rigorous testing and certification. In addition, strict codes apply to the installation of appliances. Maintain your natural gas appliances and heating system by licensed Technical Standards and Safety Authority (TSSA) contractors to keep them running safely and efficiently.

Appliance safety

How we're keeping our employees and communities safe

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Emergency management program and procedures

The safety of our customers, the public and our employees is always our priority. Read our Emergency Response Plan to understand more about the high-level procedures and systems Enbridge Gas has in place for handling significant emergencies.

Read the Emergency Management Program Manual (French version) to understand the Management Program used by Enbridge Gas to effectively manage emergencies that could adversely affect property, the environment or the safety of workers or the public.

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Safety Data Sheets (SDS)

Safety Data Sheets contain hazard information on the use, storage, handling and emergency procedures related to natural gas. It shows what the hazards of the product are, how to use the product safely, what to expect if the recommendations are not followed, what to do if accidents occur, how to recognize symptoms of over exposure, and what to do if such incidents occur.

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