Natural gas is one of the safest fuels used today – but you should be aware of how to use it safely. In Ontario, Enbridge Gas safely and reliably distributes natural gas to more than 3.7 million customers, including houses, multi-family buildings, schools, hospitals, businesses and large companies.
We have a long history of providing safe and reliable service to our natural gas customers. We are committed to following safe operating practices at all times and adhere to our safety policy and practices, and all applicable codes and regulations.
We're committed to providing you with information to ensure you know how to identify and prevent any potential safety issues. Enbridge Gas maintains your home’s gas meter and service line that runs from the street onto your property. As a property owner, you're responsible for maintaining the gas line that extends past the meter into your home and for the safe operation, maintenance and repair of natural gas appliances.
Are you a construction company planning ground disturbance work or a property owner thinking about renovations that involve digging? It is the law to always obtain utility locates. Contact 1-800-400-2255 or OntarioOneCall.ca to request free locates of natural gas lines and be sure to follow all instructions on how to avoid causing a damage.
Before you dig
Planning work near of our vital pipelines? Your natural gas locate will indicate that there might be additional requirements. Click here for more information
Working near pipeline
Carbon monoxide (CO) is an invisible, odourless toxic gas, often referred to as the ‘silent killer.’ Learn how to prevent and detect CO to keep you and your family safe.
Natural gas smells like rotten eggs or sulphur, so you know right away if there's a leak. It's not toxic, but it's highly flammable.
Your safety comes first—that’s why you always need to keep your natural gas meter and appliance exhaust vents clear of debris, especially snow and ice, throughout the year.
Natural gas lines can sometimes cross through sewer pipes underground called 'cross bores.' Call Ontario One Call at 1-800-400-2255 before trying to clear a blocked sewer.
Natural gas appliances undergo and pass rigorous testing and certification. In addition, strict codes apply to the installation of appliances. Maintain your natural gas appliances and heating system by licensed Technical Standards and Safety Authority (TSSA) contractors to keep them running safely and efficiently.
The safety of our customers, the public and our employees is always our priority. Read our Emergency Response Plan to understand more about the high-level procedures and systems Enbridge Gas has in place for handling significant emergencies.
Read the Emergency Management Program Manual (French version) to understand the Management Program used by Enbridge Gas to effectively manage emergencies that could adversely affect property, the environment or the safety of workers or the public.
Safety Data Sheets contain hazard information on the use, storage, handling and emergency procedures related to natural gas. It shows what the hazards of the product are, how to use the product safely, what to expect if the recommendations are not followed, what to do if accidents occur, how to recognize symptoms of over exposure, and what to do if such incidents occur.