Smell rotten eggs?
You could have a natural gas leak. Call Enbridge Gas immediately from outside your home or building call us at 1-866-763-5427 or 911.
Billing and Payments
Save yourself a call
Learn about the payment options available to you.
Alternatively, you can reach us.
Try our Virtual Assistant!
Did you know you can ask our new virtual assistant, cozE™ anything about your bill? Try it today.
Residential and small commercial customers
Hours of operation: Monday to Friday from 8:00 a.m. - 6:00 p.m.
Large business customers
Check your latest bill for contact information.
Call Before You Dig
Find out what’s underground – IT’S FREE
Wait for us to arrive.
Once your request is received, Enbridge Gas or a designated locate service provider will visit your home and locate the utility underground facilities so you can complete your project safely.
Now you can dig
Damage to natural gas lines can result in a leak, fire, explosion, or cut off utility service to an entire neighborhood. Homeowners and/or their contractors who cause damage can be fined, charged for costly repairs to equipment or neighbouring property, or even sued if someone is injured.
Furnace and appliance service or repair
Enbridge Gas does not sell, service, or repair furnaces or any other appliances including boilers and fireplaces. If you require service, you’ll need to find a heating, ventilation and air conditioning (HVAC) contractor for repairs and maintenance.
Check the Technical Standards and Safety Authority(TSSA) and the Heating, Refrigeration and Air Conditioning Institute of Canada (HRAI) for a certified contractor.
Gas meter service
24 hours a day, 7 days a week
New gas service installation
Submit a meter reading
Visits to your door
You may receive a unscheduled home visit from an Enbridge Gas representative with a visible authorized Enbridge ID. They may visit to:
- Read, exchange or relocate your gas meter
- Perform routine safety inspections of your natural gas service line and gas meter
- Complete construction work on our gas pipelines
- Respond to a smell of gas or other emergency
Enbridge Gas does not visit customers at home to sell or rent products, including but not limited to, appliances, furnaces etc.
The Ombuds Office
Enbridge Customer Ombuds Office
You may call Customer Care at 1-877-362-7434 to resolve your concerns or questions. Additionally, a Customer Service Representative can also arrange for a supervisor to contact you. If you have spoken with a supervisor and you still feel that your inquiry has not been resolved, you may contact our Customer Ombuds.
If your concerns have not been resolved to your satisfaction, you can contact the Ontario Energy Board.
If you have experienced property damage or have incurred out of pocket expenses relating to a service call to your residence by Enbridge Gas or Enbridge Gas’s contractors.
Submit and track your claims online.
Media with corporate inquiries may contact:
Toronto (Head Office)
500 Consumers Road
North York, Ontario