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Smell rotten eggs?

You could have a natural gas leak. Call Enbridge Gas immediately from outside your home or building call us at 1-866-763-5427 or 911.

To better serve you, please help us understand your needs to reaching out.

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Billing and Payments

Save yourself a call

Learn about the payment options available to you.


Alternatively, you can reach us.

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Residential and small commercial customers

Phone number:1-877-362-7434
Hours: Monday to Friday from 8 a.m. to 6 p.m. EST (closed holidays)

Large business customers

Check your latest bill for contact information.

Phone number:1-855-311-2522
Hours: Monday to Friday from 8 a.m. to 6 p.m. EST (closed holidays)


Moving

You can open, transfer, or close your gas account using our online move request form.

Alternatively, you can reach us.

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Try our Virtual Assistant!

Did you know you can ask our new virtual assistant, cozE™ anything about your bill? Try it today.

Call Before You Dig

Find out what’s underground – IT’S FREE

A minimum of five days before digging, visit Ontario One Call's website or call 1-800-400-2255 and make a request to know where natural gas lines are buried and where to avoid digging.

Wait for us to arrive

Once your request is received, Enbridge Gas or a designated locate service provider will visit your home and locate the utility underground facilities so you can complete your project safely.

Now you can dig

Damage to natural gas lines can result in a leak, fire, explosion, or cut off utility service to an entire neighborhood. Homeowners and/or their contractors who cause damage can be fined, charged for costly repairs to equipment or neighbouring property, or even sued if someone is injured.

Furnace and appliance service or repair

Enbridge Gas does not sell, service, or repair furnaces or any other appliances including boilers and fireplaces. If you require service, you’ll need to find a heating, ventilation and air conditioning (HVAC) contractor for repairs and maintenance.

Check the Technical Standards and Safety Authority(TSSA) and the Heating, Refrigeration and Air Conditioning Institute of Canada (HRAI) for a certified contractor.

If you are an HVAC and are in the former Enbridge Gas service area, submit your safety violations through our online tool.

Gas meter service

24 hours a day, 7 days a week

1-877-ENBRIDGE (1-877-362-7434)

 

Large business accounts

Check your latest bill for contact information.

1-855-311-2522
Monday to Friday
8:30 a.m. to 4:30 p.m.
lba@enbridge.com

New gas service installation

For customers in the former Enbridge Gas Distribution service area:
For information on getting connected to natural gas, submit an online application or call our Customer Connections Contact Centre at 1-888-427-8888 (Monday to Friday from 8:30 a.m. to 5:00 p.m. EST (closed holidays)).

For customers in the former Union Gas service area:
For information on getting connected to natural gas, submit a GetConnected application or call 1-866-772-1045 (Monday to Friday from 7:30 a.m. to 5:00 p.m. EST (closed holidays)) to reach our Attachment Centre.

Submit a meter reading

Submit a meter reading online or through our automated phone system by calling 1-800-268-5442.

 

Visits to your door

You may receive a unscheduled home visit from an Enbridge Gas representative with a visible authorized Enbridge ID. They may visit to: 

  • Read, exchange or relocate your gas meter
  • Perform routine safety inspections of your natural gas service line and gas meter
  • Complete construction work on our gas pipelines
  • Respond to a smell of gas or other emergency

Enbridge Gas does not visit customers at home to sell or rent products, including but not limited to, appliances, furnaces etc.

If you are visited by a person claiming to work for Enbridge Gas and selling a product, service or natural gas supply contract, contact us at 1-866-817-6836 or ombudsman@enbridge.com

Enbridge Gas Customer Ombuds Office

You may call Customer Care at 1-877-362-7434 to resolve your concerns or questions. Additionally, a Customer Service Representative can also arrange for a supervisor to contact you. If you have spoken with a supervisor and you still feel that your inquiry has not been resolved, you may contact our Customer Ombuds.

Learn More

If your concerns have not been resolved to your satisfaction, you can contact the Ontario Energy Board.

Your claims

If you have experienced property damage or have incurred out of pocket expenses relating to a service call to your residence by Enbridge Gas or Enbridge Gas’s contractors.

Submit and track your claims online.
Download a printable claim form.

Media

Media with corporate inquiries may contact:

Email: enbridgegasmedia@enbridge.com

Office location

Toronto (Head Office)
500 Consumers Road
North York, Ontario
M2J 1P8