We’ve updated your experience
Our online account and our Customer Care systems, including our automated phone system, has been updated. As a result, you may notice changes in how you access your account and how you make payments.
Scroll to learn more about what has changed and how it may affect you.
Important!
Your ebill notifications and communications will now come from @enbridgegas.com. Please add this email client to your safe sender's list.
What changes were made?
Do you use the Dominion Energy mobile app to access your Enbridge Gas account?
Enbridge Gas customers will no longer be able to access their accounts through the Dominion Energy mobile app. You can continue to manage your account and view bills using our mobile-friendly website.
Register for your online account here.
Please watch the video to learn about the process of registering for Online Account.
Do you receive email from Enbridge Gas?
In April 2026, our customer newsletter, emails and bills will come from enbridgegas.com instead of dominionenergy.com.
To ensure you receive important emails from us, please add enbridgegas.com to your email client’s safe sender list.
Do you pay your bills by mail?
Where you send your payments has changed on Monday, April 13, 2026. To ensure your mailed payments are received in a timely manner, please include the bottom portion of your bill and return envelope enclosed with your bill.
If you choose to send your payment without the payment coupon or return envelope, please mail your payments to the following address:
Enbridge Gas Utah / Wyoming / Idaho
PO Box 2920,
Phoenix, AZ 85062
Consider paying online or setting up automatic monthly payments to simplify your experience.
Is your access blocked?
Have you received a message saying the website was blocked or that “your request has been interrupted by Enbridge security policy"?
If so, please follow the steps below so we can help resolve the issue:
- Copy the Transaction ID shown in the message in its entirety.
- Visit our Contact Us page.
- Select “Customer Support” from the Select topic drop down box.
- Paste the full Transaction ID into the message box.
- Include your contact information and submit the form.
Our team will review your request and work to resolve the issue as soon as possible.
Do you use the Dominion Energy mobile app to access your Enbridge Gas account?
Enbridge Gas customers will no longer be able to access their accounts through the Dominion Energy mobile app. You can continue to manage your account and view bills using our mobile-friendly website.
Register for your online account here.
Please watch the video to learn about the process of registering for Online Account.
Do you receive email from Enbridge Gas?
In April 2026, our customer newsletter, emails and bills will come from enbridgegas.com instead of dominionenergy.com.
To ensure you receive important emails from us, please add enbridgegas.com to your email client’s safe sender list.
Do you pay your bills by mail?
Where you send your payments has changed on Monday, April 13, 2026. To ensure your mailed payments are received in a timely manner, please include the bottom portion of your bill and return envelope enclosed with your bill.
If you choose to send your payment without the payment coupon or return envelope, please mail your payments to the following address:
Enbridge Gas Utah / Wyoming / Idaho
PO Box 2920,
Phoenix, AZ 85062
Consider paying online or setting up automatic monthly payments to simplify your experience.
Is your access blocked?
Have you received a message saying the website was blocked or that “your request has been interrupted by Enbridge security policy"?
If so, please follow the steps below so we can help resolve the issue:
- Copy the Transaction ID shown in the message in its entirety.
- Visit our Contact Us page.
- Select “Customer Support” from the Select topic drop down box.
- Paste the full Transaction ID into the message box.
- Include your contact information and submit the form.
Our team will review your request and work to resolve the issue as soon as possible.
