Username is now your email address
If this is your first time signing in since March 13, please visit Forgot password and follow the prompts to reset your password.
Helpful tips and tricks
If you are having difficulty with the new Manage Your Account (MYA) experience, please review the information below:
New web links
Please delete any old bookmarks. Before you Sign in or Register, save this page to favorites to avoid receiving an error message.
Enbridge Security Policy
If you receive a message indicating “Your request has been interrupted via Enbridge Security Policy, please note the “Transaction ID” in its entirety. Please call our Customer Service team at 1-800-362-7557 and provide them with the Transaction ID number.
MYA looping back to MYA page
If you are being redirected in a loop back to the MYA page, re-adding the account you are trying to manage may help resync it and resolve the issue.
Sign in or registration
Making your payment
- Find an authorized payment location
- Need to make a payment?
- Sign in to change or view a scheduled payment, or to update your banking information.
Didn't receive your eBill email?
Check your spam/junk mail folders. To ensure you receive important emails from us, please add enbridgegas.com to your email client's safe senders list. If you're still having trouble, please fill out the contact form below.
To stop eBill
- Sign in to MYA.
- Click or tap Un-Enroll eBill under the Your Enrollments section of the homepage.
- Click or tap Yes.
Error messages
Several things can cause an error message to appear when logging into Manage Your Account:
- Browser history, cache, and cookies – If you received an error message while trying to access your online account, first try clearing your browser history, cache, and cookies.
- Page not working – The exact wording may vary, but typically this error is solved by making sure your mobile device operating system, or desktop browser, is up-to-date with the latest version. Then, clear your history, cache, and cookies. Alternatively, this may be solved by ensuring that you have third party cookies enabled and accepted.
- Too many redirects – If you received a TOO_MANY_REDIRECTS error, complete the form below. Be sure to include your Manage Your Account username in the body of the message.
- Virtual private network (VPN) – If you are using a VPN, temporarily turn it off or select a server within the United States.
- Network and device – Some secure work or school networks block Manage Your Account. We recommend logging in with your personal device on a private internet connection.
- Bookmarks/favorites – Instead of going through a saved Manage Your Account link, open a new window and type in enbridgegas.com/ohio then click on sign in/register. Type out the whole URL (do not use the Autofill feature).
- Password reset – Sometimes something as simple as resetting your password can correct an error. Click forgot your password to reset it.
- Still need help? Contact our customer service team at 1-800-362-7557.
Contact customer service
Phone: 1-800-362-7557
Hours: Monday to Friday from 7 a.m. to 7 p.m. EST (closed holidays)
Hearing and speech impaired customers should dial 711.
Need help with an error message? To help narrow down the source of the error as quickly as possible, we will need to gather some important information. Please ensure you have this information available to provide to use if you call us:
- Error details – Let us know what the error said, being as specific as possible.
- Login status – Let us know if you were able to log into Manage Your Account, or if the error message occurred before you successfully reached your account's homepage.
- URL – Note down and share the URL of the page you were on when the error occurred with our customer service team.
- Events – Let us know what you were doing or what you clicked on when the error occurred.
- Paymentus Customer Portal – If the error occurred after you connected to the Paymentus Customer Portal (separate from the main Manage Your Account site), let us know what you were doing or what you clicked on when the error occurred.
- Screenshot – When our customer service team reaches back out to you, they may ask for a screenshot of the error. If you are able to provide one at that time, it is very helpful if the URL field is visible in the screenshot image.
