Energy Choice allows you to comparison shop for natural gas just like you do for other goods and services. With Energy Choice, customers from large manufacturers to residential homeowners are able to shop for natural gas supply options from a diverse group of competitive retail suppliers certified by the PUCO. Although you buy your gas from a retail supplier under this program, Enbridge Gas will continue to deliver your natural gas; respond to service and emergency needs; read your meter and provide customer service and billing.

“Certified natural gas suppliers” are competitive retail natural gas suppliers that have been certified by the PUCO to participate in the Energy Choice program.

Before you make any changes to your Energy Choice agreement, please review our Supplier question checklist located within the “Choose” tab.

Energy Choice is an opportunity to manage your gas costs through selection of a rate plan that works for you. If you are eligible to participate in the Energy Choice program and do not choose a supplier, one will still be assigned to you. You will still receive the same reliable natural gas service, but you won’t be selecting from whom you buy the natural gas. Although customers are not required to shop, Enbridge Gas Ohio encourages customers to review available options periodically to ensure they are making informed decisions about their natural gas costs.

Absolutely not. Although you purchase your gas from a retail supplier, Enbridge Gas Ohio will continue to deliver the natural gas to your home, respond to any emergencies, and provide customer service.

There are many factors that influence the price of gas, including weather, the popularity of natural gas in homes and businesses, supply and demand, and competing fuels such as oil, coal, and renewable forms of energy.

One of two things will happen when your Energy Choice agreement ends:

Automatic renewal

You will need to review your contract terms and conditions and look for information about what happens at the end of the contract period and for any automatic renewal provisions. Automatic renewals are fairly common in supplier contracts. Keep in mind, your supplier is required to provide you with a notice by mail that your original contract is ending. In most instances, that notice will contain information about automatically renewing your contract. If the renewal notice contains no material changes, such as an increase in a fixed rate, a change from a fixed to a variable rate or any new fees from your original contract and is for a period of six months or longer, the supplier is required to send you a notice about your new contract's expiration by mail at least 45-days before your original contract ends. If your contract does not have a renewal provision, you will be returned to Enbridge Gas Ohio temporarily at the end of the contract period.

Return to Enbridge Gas Ohio before moving to SCO/MRR

• Residential and small business customers: Customers whose contracts with an Energy Choice supplier or a governmental aggregation opt-in program expire without renewal will return to Enbridge Gas Ohio's SSO rate for up to two billing periods before they are moved to the Standard Choice Offer (SCO) rate and assigned to a participating SCO supplier.
• Medium and large business customers: Customers whose contracts with an Energy Choice supplier or a governmental aggregation opt-in program expire return to Enbridge Gas Ohio's Standard Service Offer (SSO) rate for up to two billing periods. After that time, customers eligible to participate in Energy Choice are assigned to a participating retail MRR supplier if they do not choose a retail supplier on their own. Medium nonresidential customers may elect to receive service under the SCO.

Yes. You can switch to another natural gas supplier at any time, but if you are receiving service under an Energy Choice agreement or through a governmental aggregation program, there may be penalties for doing so. Depending on the supplier, you may be charged a cancellation fee to end your contract early. Check your contract to determine the amount of the fee. If you move directly from one natural gas supplier to another, the actual switch may take up to two billing cycles. At no time during the switch should you experience a disruption in your natural gas service. There is no termination fee to switch from the SCO or MRR to an Energy Choice agreement with a selected supplier.

Some low-cost or no-cost ways to save energy and money include:

• Adjust the thermostat temperature settings: You can save as much as 1 percent for every degree you lower your thermostat.
• Furnace efficiency: Newer, higher-efficiency furnaces use less natural gas than older, less-efficient furnaces.
• Home insulation: Well-insulated homes use less natural gas for heating than poorly insulated homes.