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Manage your Enbridge Gas account, explore payment options, and find financial assistance programs available in Ohio. If you're having trouble paying your bill, contact us as soon as possible so we can help you find the right option.
Answer a few questions and we’ll recommend assistance programs that may be available to you.
Your information is secure and will only be used to find programs you may qualify for.
This helps us find programs that are right for you.
Include every person living with you who shares your gas service.
Payment plans for business accounts cannot be arranged online. To discuss available options, please contact our Customer Care team at 1-800-362-7557, Monday through Friday, 7:00 a.m. to 7:00 p.m. EST (closed on holidays).
Our representatives will work with you to review your account and discuss any payment assistance options that may be available.
This helps us identify programs that may be able to help.
Percentage of Income Payment Plan (PIPP Plus)
Qualified customers may pay a set percentage of their income toward their natural gas bill.
Home Energy Assistnace Program (HEAP)
A federally funding program that can help income-eligible Ohioans with their heating bills.
Heat Care Program
Heat Care Program is our energy assistance program for anyone who faces financial hardships ranging from unemployment to family crises.
Dollar Energy Program
Apply for a one-time grant to help pay your past-due balance. You may receive up to $300 if your service is at risk of disconnection or already turned off.
Housewarming Program
The Housewarming Program provides weatherization assistance to help all eligible customers reduce their energy usage as well as providing education to consumers on ways to use energy wisely.
Budget Billing
Budget Billing helps make bills more predictable by averaging your estimated gas costs over 12 months. Residential and small business customers are eligible if their account is current.
Special Re-connection Order
The special reconnect order (SRO) is a seasonal program, available from Oct. 12, 2026 through April 16, 2027, for eligible customers who have fallen behind on their payments, including those who have been disconnected or are pending disconnection for non-payment.
Payment Plan
We offer a variety of payment plans to help make managing your gas bill easier. Review the options below to find the plan that's right for you.
Explore financial assistance options from Enbridge Gas
We’re committed to helping customers manage their energy bills by offering programs directly and connecting you to government and community resources.
Our last-resort assistance program that helps customers in need pay their gas bill.
Provides weatherization support to eligible customers to help reduce energy use.
Support another Enbridge Gas Ohio customer with a one-time bill payment.
If you're having difficulty keeping up with your energy bills, you may be eligible for a payment plan. Explore the options below to find a plan that best fits your needs and helps you manage your account.
Budget Payment Plan - A fixed monthly plan calculated on current rates and actual usage that is reviewed periodically and adjusted, with an annual true up in May.
Budget Plus - Pay a budget amount, plus one of seven to twelve equal payments of the past-due amount.
Current Plus - Pay current charges, plus one of two to twelve equal payments of the past-due amount.
One-Third Winter Heating Plan - Pay one-third of the account balance if current charges include gas used from Nov. 1 and April 15.
One-Ninth Plan - Pay a budget amount, plus one of nine equal payments of the past-due amount.
Apply for a one-time grant to help pay your past-due balance. You may receive up to $300 if your service is at risk of disconnection or already turned off. Funding is limited, so apply early while funds are available. Dollar Energy will determine customer income eligibility.
You may qualify for this one-time grant if:
You are required to have paid minimum payment of $100 within the last 90 days.
The applicant name must match the account name associated to the service address.
Add a trusted contact to get past-due alerts. They’re not responsible for payment.
Get your bill in braille or large print at no cost—call 1‑800‑362‑7557.
These programs are administered by government agencies and community partners to help eligible customers manage energy costs.
Get connected to local support (2-1-1 Ohio)
Apply for seasonal bill assistanceApply by calling the HEAP office at 1-800-282-0880.
Lower your monthly payments (PIPP Plus)Pay a reduced, consistent amount each month based on your income.
Stay current after leaving PIPP (Graduate PIPP Plus)If you no longer qualify for PIPP Plus, you may be able to continue on a structured payment plan.
Eligible customers can call us at 1-800-362-7557 to enroll.
Reduce your energy use (Weatherization Assistance)For details, call us at 1-800-362-7557 or the HEAP office at
1-800-282-0880.
