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Help Paying Your Energy Bill

Get help paying your energy bill

Manage your Enbridge Gas account, explore payment options, and find financial assistance programs available in Ohio. If you're having trouble paying your bill, contact us as soon as possible so we can help you find the right option.

Explore financial assistance options from Enbridge Gas

We’re committed to helping customers manage their energy bills by offering programs directly and connecting you to government and community resources.

Heat Care Program

Our last-resort assistance program that helps customers in need pay their gas bill.

Housewarming Program

Provides weatherization support to eligible customers to help reduce energy use.

Need immediate help?

Call us at 1-800-362-7557 to discuss payment plans or available assistance programs.

Give a gift payment

Support another Enbridge Gas Ohio customer with a one-time bill payment.

Dollar Energy Program

Apply for a one-time grant to help pay your past-due balance. You may receive up to $300 if your service is at risk of disconnection or already turned off. Funding is limited, so apply early while funds are available. Dollar Energy will determine customer income eligibility.

You may qualify for this one-time grant if:

  • You are required to have paid minimum payment of $100 within the last 90 days.

  • The applicant name must match the account name associated to the service address.

Apply now

Set up a third-party notice to help stay on track

Add a trusted contact to get past-due alerts. They’re not responsible for payment.

Download the form to get started

Braille or large print billing

Get your bill in braille or large print at no cost—call 1‑800‑362‑7557.

Explore government and community programs

These programs are administered by government agencies and community partners to help eligible customers manage energy costs.

Number 1Get connected to local support (2-1-1 Ohio)

  • Call 2-1-1 for free, 24/7 assistance.
  • Get referrals to local programs for housing, utilities, and other needs.
  • Helps you find and apply for available support.

Call 2-1-1

Number 2Apply for seasonal bill assistance

  • Home Energy Assistance Program (HEAP) provides a one-time credit toward your heating bill.
  • Available to income-eligible customers.
    View the eligibility guidelines
  • Applications typically close March 31.

Apply by calling the HEAP office at 1-800-282-0880.

Number 3Lower your monthly payments (PIPP Plus)

Pay a reduced, consistent amount each month based on your income.

  • Pay 5% of your household income toward your gas bill (or $10 minimum).
  • Remaining monthly charges are credited through the program.
  • Payments stay consistent year-round.

Apply for PIPP Plus

Number 4Stay current after leaving PIPP (Graduate PIPP Plus)

If you no longer qualify for PIPP Plus, you may be able to continue on a structured payment plan.

  • Helps bring your account current over 12 months.
  • Monthly payment is based on your previous plan and billing average.
  • Includes credits toward past balances when payments are made on time.

Eligible customers can call us at 1-800-362-7557 to enroll.

Number 4Reduce your energy use (Weatherization Assistance)

  • Provides grants for home improvements.
  • Helps reduce energy usage and lower future bills.
  • Available through state and community programs.

For details, call us at 1-800-362-7557 or the HEAP office at 
1-800-282-0880.