What is the rate case and how will customers be impacted?
To support ongoing investments in service reliability and customer growth, Enbridge Gas requested its first rate review and adjustment with the North Carolina Utilities Commission (NCUC) since 2021. Rate reviews allow Enbridge Gas to continue investing in its customers and the growing state, while keeping rates affordable. The NCUC issued an order approving new rates in December.
Enbridge Gas filed a rate case in April to reflect the costs to deliver natural gas to customers and recover the costs associated with infrastructure investments that allow the utility to provide service to customers in a safe and reliable manner.
Enbridge Gas invests to enhance, expand and modernize its system every day to make sure the utility continues to provide energy to the more than 53,000 North Carolinians that have signed up for natural gas service with the utility since 2021.
Enbridge Gas filed for rate review and increase with the NCUC on April 1 and a comprehensive settlement was reached on September 19. The NCUC issued an order approving new rates in December.
The average residential customer would see an increase of $4.79 per month, representing a 7.2% increase (or $2.79 impact) in residential rates and a basic facilities charge increase of $2. This increase is approximately one third of the rate of inflation since the last regulatory rate review. The basic facilities charge is designed to recover a portion of maintenance and operational costs.
The order can be found here.
Enbridge Gas is committed to helping customers, offering a range of payment plans and support for customers struggling to keep up with their monthly bills.
Separately, all customers will receive $1 million in total bill credits every January through 2028, as part of the company’s purchase agreement after acquiring the North Carolina natural gas utility last fall.
