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Understand My Bill

  • A document with a dollar sign, surrounded by a grey circle.

    Your gas bill has got a new look
    We introduced some updates to your Enbridge Gas bill. During this transition, you may receive either the current bill format or the new one.

Everything you need to know about your Enbridge Gas bill

To better understand the various charges and terms that appear on your bill, view the bill samples in the sections below and refer to the details for each numbered item. You can also watch the video for a guided overview of your bill and where to find key details.

Billing and payment summary

 
  1. Account number
    Your 10-digit Enbridge Gas account number
  2. Total amount due upon receipt
    An overview of your account, including your previous bill amount, any payments received since the last billing cycle.
  3. Summary of current charges
    This section shows your current month's gas usage and any other charges and credits.

Meter and usage

 
  1. Comparison
    This table compares this year’s natural gas usage against last year’s usage, measured in average Therms per day and average dollars spent per day.
  2. Gas usage history
    This chart tracks your monthly natural gas usage and will continue to build over time. As more billing data becomes available, you'll be able to view up to 13 months of usage history and compare your current billing month with the same month from the previous year to identify trends and changes in consumption.

Explanation of bill

 
  1. Current charges
    Your gas charges include usage for the current month (your meter reading (measured in therms) multiplied by your rate plan), as well as a fixed monthly basic facilities charge and state sales tax.
  2. Other charges & credits - unregulated
    This section includes charges for unregulated services such as appliance sales, installation, maintenance and repair programs that are not part of the regulated services offered by Enbridge Gas North Carolina.

Disclaimer: The above is a sample bill provided only to help explain your Enbridge Gas North Carolina bill. The current charges, total other charges, credits, usage, and other information on the sample bill are provided as an example, and in no way bear any relationship to the actual charges, credit, usage or other information on your Enbridge Gas North Carolina bill.

Additional resources

  • Meter

    How to read your meter
    Your meter tracks your natural gas usage, in cubic feet, much like a car odometer counts the cumulative total of miles driven.