In order to serve you better, please select your Enbridge Gas location services.
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For free emergency response service, available 24 hours a day, 7 days a week, call our emergency number at 1-877-776-2427 or 911 from a safe distance (like a neighbour's home).
We focus on providing safe and affordable energy while investing time and money into meeting the needs of the North Carolina community. Sign into your online account to pay your bill, start a service order or enroll in a new billing program.
Phone: 1-877-776-2427
Hours: Monday to Friday from 7 a.m. to 6 p.m. (closed holidays)
Some of our busiest call times are Monday through Friday between 9 a.m. and noon, and 4 p.m. to 6 p.m. You may have a shorter wait time if you give us a call outside of these times.
Phone: 1-877-867-7627
Hours: Monday to Friday from 7 a.m. to 6 p.m. (closed holidays)
Enbridge Gas North Carolina
PO Box 1398
Gastonia, NC 28053
Check our support page for assistance.
Check our support pagePhone: 1-800-632-4949 or 8-1-1
Website: nc811.org
Pay your bill in person at locations that accepts check, money order, or cash. Find an authorized payment location near you.
If you are still having issues and need additional help, please fill out the form below. We try our best to respond within two business days.
If this is a gas emergency, please call our emergency number at 1-877-776-2427 or 911 from a safe distance. If you are looking to submit service orders, please do NOT email us through the form below. The service orders can be submitted through our website, My Account or by speaking to an agent.
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