Important updates for Enbridge Gas North Carolina customers

We’ve updated your online customer experience

Enbridge Gas North Carolina launched a new online account experience. These updates changed how you access your account, view your bill and make payments.

We’ve outlined key changes below, including what to expect and any actions you may need to take.

Please watch the video to learn about the process of signing in or registering for Online Account.

Helpful tips and tricks

Having trouble accessing your account or making a payment? Review the tips below to help resolve common issues.

User ID and password

If this is your first time signing in since August 10, you will be required to reset your password. This is a one-time process.
User IDs and passwords are case sensitive. Please ensure you enter them exactly as provided, including any uppercase and lowercase letters.

New 10-digit account number

To retrieve your new 10-digit account number, visit Sign in/Register and select “Need your account number” at the bottom of the page to have it emailed to you.

AutoPay and recurring payment

AutoPay: If you are currrently enrolled in eDraft/bank draft, no action is needed. Your payment will be withdrawn on your due date now.
Recurring payment: If you are signed up for automatic recuring credit or debit card payments, you’ll need to re-establish those payments as we’re transitioning to a new payment processing provider.

Enbridge Security Policy

If you receive a "Your request has been interrupted via Enbridge Security Policy" message, please copy the Transaction ID exactly as it appears. Visit the Contact Us page, paste the Transaction ID into the message field, and submit the form with your details. Our team will investigate the issue and follow up as needed.

Mobile app

The Dominion Energy mobile app will no longer be available for North Carolina customers.
Visit My Account to access your account anytime through our website using your phone, tablet, or computer.

You may need to update your payment information

If you pay through online banking, mail a check or use an authorized payment location, please update the payee information:
Payee: Enbridge Gas North Carolina
Address: P.O. Box 1349, New York, NY 10116-1349

What changes were made

Online account access and login changes

Your online account experience changed after the transition.

What changed

Account numbers have changed as part of the system migration.
The Dominion Energy mobile app is no longer available for Enbridge Gas North Carolina customers.

What this means for you

You can now access your account through our new online portal.
Watch this video to learn how to access your new account number, reset your password and confirm your My Account settings.
Your User ID is case sensitive.
Your temporary password is also case sensitive and must be entered exactly as provided.

Re-registering your online account

If you received an email indicating that you need to re-register your online account, you will need visit the My Account page. Follow the instructions that are outlined in the email to re-register.

Payments, AutoPay and bank‑related changes

Some payment options need to be updated after the transition. Below is an overview of what has changed and what actions may be required depending on how you currently pay your bill.

AutoPay (eDraft / bank draft)

If you’re enrolled in eDraft / bank draft payments, no action is required.
Your selected due dates may have changed. Review your bill carefully as payments will now be withdrawn on your bill due date.
Fee: $0.00

AutoPay (Credit/Debit Card)

If you're enrolled in recurring credit or debit card payments, you'll be unenrolled as we transition to a new payment processing provider. We'll send you an email confirming unenrollment.
You'll need to re-establish your automatic card payments prior to the due date on your next bill. Or, you can pay your bill using a different method. Log into My Account to set up your payment information.
Supported payment methods will include Visa, Mastercard, Discover, American Express, PayPal, and newer options such as Apple Pay, Google Pay, and Venmo.
Fee: $2.15 may apply. Fees may be waived by enrolling in eBill.

One-Time Payments (Manage Monthly)

Customers who prefer to manually manage payments will have several options:

One-time payments online:

Log into My Account to make a one-time online payment via ACI.
Fee: $2.15 fee may apply. Fees may be waived by enrolling in eBill.

Telephone payments:

Call ACI at 1-888-813-2237.
Fee: $2.15 per transaction may apply. Fees may be waived by enrolling in eBill.

Bank bill pay services:

You can continue paying your bill through your financial institution as usual.
Your account number will change to a new 10-digit format. While payments using your existing 13-digit account number will continue to work, you are encouraged to update your account number to avoid delays or disruptions.
Fee: $0.00

You will no longer be able to view your detailed Enbridge Gas North Carolina bill within your bank’s website. Register for My Account to view your full bill details online.

Pay in person

Walk-in payments will continue to be available at authorized payment locations.

Keep your payment confirmation number for reporting urgent payments.
Fee: $0.00 at authorized locations (unauthorized locations may charge fees)

Pay by mail

If you pay by mail:

Continue sending a check or money order, including your remittance coupon and account number
The P.O. Box for mailed payments is changed and is as below:
Enbridge Gas North Carolina
P.O. Box 1349
New York, NY 10116-1349
Fee: $0.00

Changes to your natural gas bill

We’ve updated your bill

Your usage details, meter information, charges, credits and bill calculations will stay the same.
Your information will be presented in an updated layout and design.

To see examples of new bill formats, visit:

Understand my bill

eBill and eCommunications

eBills and important account communications will come from:

@enbridgegas.com
@enbridge.com

To avoid missing important notices, we recommend adding these domains to your safe sender list.

Online account access and login changes

Your online account experience changed after the transition.

What changed

Account numbers have changed as part of the system migration.
The Dominion Energy mobile app is no longer available for Enbridge Gas North Carolina customers.

What this means for you

You can now access your account through our new online portal.
Watch this video to learn how to access your new account number, reset your password and confirm your My Account settings.
Your User ID is case sensitive.
Your temporary password is also case sensitive and must be entered exactly as provided.

Re-registering your online account

If you received an email indicating that you need to re-register your online account, you will need visit the My Account page. Follow the instructions that are outlined in the email to re-register.

Payments, AutoPay and bank‑related changes

Some payment options need to be updated after the transition. Below is an overview of what has changed and what actions may be required depending on how you currently pay your bill.

AutoPay (eDraft / bank draft)

If you’re enrolled in eDraft / bank draft payments, no action is required.
Your selected due dates may have changed. Review your bill carefully as payments will now be withdrawn on your bill due date.
Fee: $0.00

AutoPay (Credit/Debit Card)

If you're enrolled in recurring credit or debit card payments, you'll be unenrolled as we transition to a new payment processing provider. We'll send you an email confirming unenrollment.
You'll need to re-establish your automatic card payments prior to the due date on your next bill. Or, you can pay your bill using a different method. Log into My Account to set up your payment information.
Supported payment methods will include Visa, Mastercard, Discover, American Express, PayPal, and newer options such as Apple Pay, Google Pay, and Venmo.
Fee: $2.15 may apply. Fees may be waived by enrolling in eBill.

One-Time Payments (Manage Monthly)

Customers who prefer to manually manage payments will have several options:

One-time payments online:

Log into My Account to make a one-time online payment via ACI.
Fee: $2.15 fee may apply. Fees may be waived by enrolling in eBill.

Telephone payments:

Call ACI at 1-888-813-2237.
Fee: $2.15 per transaction may apply. Fees may be waived by enrolling in eBill.

Bank bill pay services:

You can continue paying your bill through your financial institution as usual.
Your account number will change to a new 10-digit format. While payments using your existing 13-digit account number will continue to work, you are encouraged to update your account number to avoid delays or disruptions.
Fee: $0.00

You will no longer be able to view your detailed Enbridge Gas North Carolina bill within your bank’s website. Register for My Account to view your full bill details online.

Pay in person

Walk-in payments will continue to be available at authorized payment locations.

Keep your payment confirmation number for reporting urgent payments.
Fee: $0.00 at authorized locations (unauthorized locations may charge fees)

Pay by mail

If you pay by mail:

Continue sending a check or money order, including your remittance coupon and account number
The P.O. Box for mailed payments is changed and is as below:
Enbridge Gas North Carolina
P.O. Box 1349
New York, NY 10116-1349
Fee: $0.00

Changes to your natural gas bill

We’ve updated your bill

Your usage details, meter information, charges, credits and bill calculations will stay the same.
Your information will be presented in an updated layout and design.

To see examples of new bill formats, visit:

Understand my bill

eBill and eCommunications

eBills and important account communications will come from:

@enbridgegas.com
@enbridge.com

To avoid missing important notices, we recommend adding these domains to your safe sender list.

Did you receive an email from bank?

You may have received an email from your banking institution that supports the option for you to view your Enbridge Gas North Carolina bill in your online banking system.

This is a legitimate e-mail. While your full billing statement isn’t viewable within online banking, you can still access it anytime through EnbridgeGas.com. You can also set up Auto Pay directly with Enbridge Gas.

To get started, sign up now.

Pay my bill

Billing options & assistance

Billing and payment options for businesses

eBill

Understand my bill

Understand my meter

Important updates for Enbridge Gas North Carolina customers

We’ve updated your online customer experience

Helpful tips and tricks

User ID and password

New 10-digit account number

AutoPay and recurring payment

Enbridge Security Policy

Mobile app

You may need to update your payment information

What changes were made

Online account access and login changes

What changed

What this means for you

Re-registering your online account

Payments, AutoPay and bank‑related changes

Changes to your natural gas bill

We’ve updated your bill

eBill and eCommunications

Online account access and login changes

What changed

What this means for you

Re-registering your online account

Payments, AutoPay and bank‑related changes

Changes to your natural gas bill

We’ve updated your bill

eBill and eCommunications

Did you receive an email from bank?