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Throughout 2025/2026, we'll be announcing upcoming changes on this page including an enhanced customer experience. As we roll out new experiences, consider enrolling in eBill to receive your bill details directly to your email inbox and AutoPay so payments are automatically deducted without any hassle.

Enbridge Gas Ohio's billing service for HomeServe is ending. If you have a protection plan from HomeServe which is charged to your Enbridge Gas bill, the monthly charge will no longer appear on your bill beginning January 2026.

Keep your optional coverage from HomeServe active by making one quick call to 1-833-876-9229 to update your payment method. Make the switch to direct billing from HomeServe now and keep your coverage working for you.

Frequently asked questions

  • Enbridge Gas Ohio is ending billing services for HomeServe in January 2026.
  • Any HomeServe charges included on your Enbridge Gas Ohio bill will need to be billed directly by HomeServe if you’d like to keep your coverage.
  • You’ll need to set up direct billing with HomeServe by calling 1-833-876-9229.
  • HomeServe will need a credit or debit card or checking account number to set up your new direct billing. When you call, you can ask them about the billing options available.
  • Charges and fees for protection plans from HomeServe will be billed directly by HomeServe on your new payment method.
  • Protection plan costs will no longer be on your Enbridge Gas Ohio bill.
  • After you provide HomeServe a new payment method, HomeServe will send your new Service Agreement documents. Your coverage(s) from HomeServe will continue uninterrupted without impact to your benefits if you call before January 8, 2026.
  • After your plan(s) restart, your coverage will be similar to or better than what you have now, and your monthly payment will remain the same. Please call HomeServe at 1-833-876-9229 for questions related to your coverage.

You’ll need to call HomeServe by January 8, 2026 to keep your HomeServe coverage.

If you see a HomeServe charge on your Enbridge Gas Ohio bill, it’s likely for last month’s plan fee. Going forward, HomeServe will charge your new payment method directly for the current month’s plan fee. If you have any questions, please contact HomeServe at 1-833-876-9229.

Call HomeServe at 1-833-876-9229 to speak to one of their representatives.

Call HomeServe at 1-833-876-9229 to speak to one of their representatives.

If you don’t call HomeServe and update your payment method by January 8, 2026, your plans from HomeServe will be canceled and you’ll no longer have coverage from HomeServe.

HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 45 Glover Avenue, 6th Floor, Norwalk, CT 06850, is an independent company separate from Enbridge Gas Ohio.