Important updates for Enbridge Gas North Carolina customers

• Customers currently enrolled in eDraft/Bank draft do not need to take any action. No changes are required.
• Customers signed up for automatic recurring credit or debit card payments will need to re-establish those payments when logging into your account for the first time after the updates are complete, as we’ll be transitioning to a new payment processing provider.
• Credit card payments may include a processing fee.
• Customers will no longer be able to select their bank draft date.

If you currently view your bill through your bank:

• You will no longer be able to see your detailed Enbridge Gas North Carolina bill within your bank’s website.
• If you make payments through your bank’s bill pay service, you will need to update your account number after the updates are complete, to help keep your payments running smoothly.
• Payments can still be made through online banking.
• Full bill details will be available through Enbridge online services.

Your Budget Billing annual adjustment or anniversary date may change. More details will be shared with Budget Billing customers via email communications.

• The P.O. Box for mailed payments will change.
• Updated payment addresses will be shared prior to the transition.