Builders and contractors
Connect to gas
To convert to natural gas, complete the online application.
If you have questions, call our Customer Connections Contact Centre at 1-888-427-8888.
Request a meter activation for temporary heat or inspections with the online form.
Read the Guidelines to help you understand more about using natural gas for newly constructed commercial properties
Need heat for construction?
Whether you use a portable heater or an approved appliance for construction heat, we can help.
Request for meter activation
Send a request for meter activation for temporary heat.
A charge of $70+hst per premise will be applied to your bill.
Note: For Construction Heat, only manufacturer’s certified installation instructions indicating acceptability of the appliance for construction heat use will be accepted.
Finishing heat
As furnace manufacturers have incorporated construction use instructions for their appliances, the TSSA is no longer acknowledging the need for the finishing heat process. Enbridge Gas will be discontinuing the use of finishing heat forms and will no longer be providing them for builders or heating contractors. Builders should transition to the construction heat program, a transition period will be acknowledged. The TSSA registered Heating Contractor/Installer will ensure 100% compliance as per the TSSA Advisory (FS-232-17).Need more information on our temporary heat programs?
Cancel an appointment
Submit the cancel a meter activation or inspection. At least 1 day advance notice is required. Same day cancellations may be subject to charges.
Initial installation checklist
- All major construction and finishing work has been completed.
- The home has been cleaned of all construction and finishing materials.
- All gas equipment is fully installed as per local code and ready to be activated.
- Furnace and ductwork are cleaned and new filters installed to ensure there is no residual drywall and/or construction debris.
- Manufacturers' installation and operation instructions are present.
- All interior/exterior gas piping is installed in accordance with all local code.
- Pressure test tag(s) are complete and present.
- All appliance vents (combustion and air intake) are installed in accordance with all local codes.
- All gas pipe and appliance vents are sealed at entrance points.
- All clearances to the natural gas meter and regulator(s) are met
Note: - Enbridge Gas is responsible to unlock a gas service that is off and locked. No other party can activate a gas service that is locked
- Appliance setup and commissioning is the sole responsibility of the TSSA registered Heating Contractor/Installer.
- In a situation where a final inspection reveals that proper set up and commissioning has not taken place, Enbridge will use the Safety Infraction process (sometimes referred to as a B-Tag). What you will see on the Safety Infraction will read “Appliance requires Commissioning as per CSA B149.1 Clause 4.3.1” The builder will require the Heating Contractor/Installer to return to perform the work and clear the Safety Infraction.
- Appliances requiring set up and commissioning as per the manufacturer installation instructions, including Furnaces, Boilers and Combi-Heat/Hot Water units (Hot Water Tanks if noted in the manufacturer instructions)
- Appliance set up and commissioning does not apply to gas appliances (unless noted by the manufacturer instructions), including BBQs, Fireplaces, Ranges and Dryers.
- All furnaces used for construction or finishing heat must be commissioned by the HVAC Contractor prior to the inspection for home owner occupancy.
Request
Send a request for inspections prior to homeowner occupancy.
Cancel an appointment
Submit the cancel a meter activation or inspection form. At least 1 day advance notice is required. Same day cancellations may be subject to charges.
To ensure you are not continuing to pay for natural gas service when the new homeowner moves in, you can provide closing dates (sale of their homes) to us.
We will transfer account and gas bills to the new homeowners on the closing date.
Complete a builder closing request.
Disconnect gas
Ensuring worker and public safety is our number one priority. Before any demolition work can begin on a property, the natural gas service must be safely disconnected by Enbridge Gas and natural gas lines must be located to avoid damage.
What you need to do
Before you dig - The law requires you to contact Ontario One Call to locate and mark underground pipes. Call 1-800-400-2255 or submit your request online. This 24/7 service is offered free of charge.
Disconnect gas - Contact us at 1-877-362-7434 to get started. We require a minimum of 44 days from the time your payment is received to the date the work is completed.
What we will do
- Apply for a permit with the municipality.
- Visit the site to assess the necessary resources and the cost to complete the work.
- Provide a quote for the expected work. Our fee is regulated by the Ontario Energy Board. We require written confirmation that the property owner accepts these charges and consents to the cut off. If we don’t receive confirmation by a specified date, we can’t proceed with the work. At that point, the work request will be terminated.
- Request underground utility locates for the area where we’ll be working.
- Contact you to provide a scheduled cut-off date.
Resources
Need help?
Contractors
Contractors should call Customer Connections Contact Centre for questions related to applications for natural gas or gas load changes 1-888-427-8888. Any other questions, can be directed to
ResTechSupport@enbridge.com or Technical-Desk-VPC@enbridge.com
Builders
Questions related to:
- Construction heat or inspections prior to occupancy, call Builder Services at 1-866-787-8566.
- New residential construction, contact your regional representative.
