IN AN EMERGENCY

Call 1-866-763-5427
24 hours a day, 7 days a week, always free

Use this number to report:

  • Smell of gas
  • Fires that involve natural gas
  • A broken gas pipe or meter
  • Overheating of natural gas equipment

GENERAL QUESTIONS

Call 1-877-ENBRIDGE (1-877-362-7434)
Service: 24 hours a day, seven days a week
Billing & Other Enquiries: Monday to Friday, 8:00 a.m. - 6:00 p.m.
Fax: 1-888-711-1211

Large Business Accounts
1-855-311-2LBA (1-855-311-2522)
Monday to Friday, 8 a.m. – 5 p.m.

SUBMIT A FORM
Fill out a request form for our most popular services and activities.

[FORM DROPDOWN]

SEND AN EMAIL
If there isn't a form to address your enquiry, please email us. We will respond within 2 business days.

DEPARTMENT LISTINGS
Are you looking for a specific department?
See a directory of phone numbers.


Learn more about our Customer Service Process.

Find an Answer to Your Question Online
See all Frequently Asked Questions

Office Locations

Open to customers
Monday to Friday.
Toronto (Head office)
8:30 a.m. to 4:30 p.m.
500 Consumers Road
North York, Ontario
M2J 1P8  
View Map
Thorold Office
8:30 a.m. to 4:30 p.m.
3401 Schmon Pkwy 
Thorold, Ontario
L2V 5A8
View Map

Media Contacts

For media inquiries please visit our newsroom.


Other Contacts

Energy Solutions Consultant
Phone: 1-866-844-9994
Email: energyservices@enbridge.com

Natural Gas Vehicles
Phone: 1-866-864-4728
Email: NGV_dept@enbridge.com
Website: NGVontario.com

Careers
See our current opportunities

Investors
Visit www.enbridge.com/investor for information.

Donations and Sponsorships
See the Donations and Sponsorships page for information

Submit your Meter Reading
Phone our automated system:
1-800-268-5442 

Call Before You Dig - It's the law
Open 24 hours a day, 7 days a week  
Phone: 1-800-400-2255
Visit: Ontario One Call

New Gas Service Installations
For information on getting hooked up to natural gas, please call our Customer Connections Contact Centre: 1-888-427-8888.