IN AN EMERGENCY

Call 1-866-763-5427
24 hours a day, 7 days a week, always free

Use this number to report:

  • Smell of gas
  • Fires that involve natural gas
  • A broken gas pipe or meter
  • Overheating of natural gas equipment

GENERAL QUESTIONS

Call 1-877-ENBRIDGE (362-7434)
Service: 24 hours a day, 7 days a week 
Billing & Other enquiries: Monday to Friday, 8:00 a.m. - 6:00 p.m.
Fax: 1-888-711-1211

SUBMIT A FORM
We have forms for our most popular services and activities. Please select from the list below. Completing the form ensures we have the details we need to process your request.

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SEND AN EMAIL
If there isn't a form to address your inquiry, please email us. We will respond within 2 business days.

DEPARTMENT LISTINGS
Are you looking for a specific department?
See a directory of phone numbers.

Find an Answer to Your Question Online
See all Frequently Asked Questions

Our Customer Service Process

STEP 1:
Give Us a Call
Our customer service representatives (CSRs) are trained to help answer your questions.
STEP 2:
Ask to Speak to a Supervisor

If you feel that your questions are not being fully addressed by the CSR, please ask to speak to a supervisor. They'll try to work with you to resolve your issue.
STEP 3:
Contact our Customer Ombudsman
If you've spoken to a CSR and a supervisor and are not completely satisfied with the solution provided, the supervisor will offer to elevate your concern to our Customer Ombudsman's office.

Learn more about our Customer Service Process

Office Locations

Open to customers
Monday to Friday.
Toronto (Head office)
8:30 a.m. to 4:30 p.m.
500 Consumers Road
North York, Ontario
M2J 1P8  
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Thorold Office
8:30 a.m. to 4:30 p.m.
3401 Schmon Pkwy 
Thorold, Ontario
L2V 5A8
View Map
Ottawa Office
8:30 a.m. to 4:00 p.m. 
400 Coventry Road
Ottawa, Ontario
K1K 2C6
View Map

Media Contacts

For media inquiries please visit our newsroom.

For after-hours media inquiries:
Please call 1-877-362-7434 and ask to speak to our on-call media contact.

Other Contacts

Energy Solutions Consultant
Phone: 1-866-844-9994
Email: energyservices@enbridge.com

Natural Gas Vehicle Enquiries
Phone: 1-866-864-4728
Email: NGV_dept@enbridge.com
Website: NGVontario.com

Careers
See our current opportunities

Investor Inquiries
Visit www.enbridge.com/investor for information.

Corporate Donations/Sponsorship Inquiries
See the Donations and Sponsorships page for information

See a full directory of phone numbers