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The more you know, the better you can save

Learn about the information presented on your monthly natural gas bill, including details about billing/payment options and programs to help you save time, energy and money.

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A closer look

See what you owe, and when

If you are experiencing hardship and are unable to make a payment, we have many payment arrangement options available.

Know what you're spending

See exactly how much the energy you used costs this month, and per day.

Get a snapshot of your charges

This easy-to-read table (on the left) gives you a clear breakdown of where your money goes. These charges may include:

  • New account charge - When customers open a new account, they pay a one-time fee. It covers the cost of your account and meter setup, providing your home with reliable natural gas. The amount of the new account charge is approved by the Ontario Energy Board.
  • Late payment charge - A late payment charge of 1.5% per month (19.56% effectively per annum) will be applied on any amount not received by the due date until Enbridge Gas receives payment of all unpaid gas distribution charges, including all applicable federal and provincial taxes.
  • Adjustment - Your bill may show adjustments to charges from time to time when there is a correction made.
  • Charges from other companies - This program ended in November 2024 so you will only appear in past bills.

Meter reading made easy

Every other month, we visit to read your natural gas meter. (On months we don’t visit your property, you can submit your meter reading online. This helps us ensure that your bills are accurate and that your meter is working safely.) Please ensure pets are not blocking access to your gas meter. If you have an indoor meter or meter behind a locked gate, we will require access. You can provide us with a key, which will be held securely.

What is the Pressure Elevation Factor?

The Pressure Elevation Factor (PEF) is a value that helps ensure accurate billing. Read the frequently asked question to learn about how it affects your bill.

Track your energy usage

Quickly scan your usage over the last 13 months, making it easy to spot any unusual patterns.

Using the Equal Monthly Payment Plan?

See how your actual usage compares with your monthly installments.

Enroll in equal monthly payment plan

Still have questions?

Contact us at 1-877-362-7434 or use our virtual assistant, cozE™, and type "Agent" into the chat to connect with a live representative, Monday to Friday from 8 a.m. to 6 p.m. EST (closed holidays).

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