Direct purchase (DP) customers are provided a banked gas account (BGA) or storage service to capture the difference between the daily natural gas supply they deliver to Enbridge Gas and the natural gas supply consumed at their end-use location(s). Customers are responsible for managing the balance in their BGA or storage account to ensure the balance stays within the agreed to parameters.

Balancing services are available to help customers manage the balance in their BGA or storage account during the contract year and at the end of the contract term. Failure to take appropriate action to balance your BGA or storage account within contract parameters will result in additional charges.

Bundled DP BGA positions are tracked in the banked gas account report for EGD rate zone customers and the DP status report for Union North and Union South delivery zone customers. Storage account balances for Rate T1, T2 and T3 customers are tracked in the South T-service allocation report.

For more information on balancing services contact your account manager or customer service representative below.

Balancing services available that can be requested through EnTRAC

  • Balancing services are posted offerings during certain times of the year.
  • When available, these services are approved on a first come, first served basis. Customers must submit a balancing service request through EnTRAC. If the current BGA position supports the request, it will be automatically approved.

Rate information

Balancing transactions available for the EGD rate zon
Balancing transaction Customer type Quality of service General information
Suspensions allow a customer to deliver less than the contracted mean daily volume (MDV). Bundled direct purchase If the service is offered, it is firm. Suspension transactions are typically not available in the winter months.
Make-up gas allows a customer to bring in incremental deliveries at one of Enbridge Gas' points of receipt. Bundled direct purchase Make-up gas transactions are typically not available in the summer months.
Enhanced title transfer (ETT) allows a customer to move a quantity of gas from a contract’s BGA or storage account to a third party who will not consume the gas within the EGD rate zone. Bundled direct purchase ETT transactions are typically not available in the winter months.
In-franchise title transfer (ITT) allows a customer to move gas from one contract that is "long" (over delivered) to another contract that is "short" (over consumed) within the EGD rate zone. Bundled direct purchase Firm ITT’s are available year-round.

Balancing services available that can be requested through Enerline

  • Bundled DP customers must submit their balancing transaction requests for authorization via Enerline, with at least one business days’ notice and must be fully executed before the transaction will be nominated. If the BGA shows the need, the request will be authorized.
  • Semi-unbundled DP customers request balancing transactions directly through the nomination process. Scheduling of a balancing transaction is not authorization of storage injection or withdrawal overrun.
Balancing services available via Enerline
Balancing transaction Customer type Quality of service General information
Suspensions allows a customer to deliver less than the contracted daily contract quantity (DCQ). South BT Rate T1/T2/T3 Interruptible service, subject to operational capability on the day.

General availability of the service can be monitored through the operational traffic lights (storage and Dawn-Parkway transport).

Suspension and EFT transactions may be interrupted through the daily nomination scheduling process when the storage withdrawal light is yellow, and/or suspensions at Parkway when the Dawn to Parkway light is yellow.

Incremental supply transactions may be interrupted when the storage injection light is yellow and/or at a point where the transportation light is yellow.

Incremental supply allows a customer to bring in incremental deliveries at one of Enbridge Gas' points of receipt. North and South BT
Rate T1/T2/T3
Ex-franchise transfer (EFT) allows a customer to move a quantity of gas from a contract’s BGA or storage account to a third party who will not consume the gas within the Union rate zones. North and South BT
Rate T1/T2/T3
In-franchise transfer (IFT) allows a customer to move gas from one in-franchise contract that is "long" (over delivered) to another in-franchise contract that is "short" (over consumed) within the Union rate zones. North and South BT
Rate T1/T2/T3
Firm  
DCQ assignment allows a customer to transfer the DCQ obligation at a receipt point from one in-franchise contract that is long to another in-franchise contract that short at the same receipt point for a specified time frame within the Union rate zones. South BT
Rate T1/T2/T3
Firm Customers cannot assign more than their DCQ at the receipt point.

Additional balancing services available through an account manager or customer service representative

Union rate zones – additional balancing services requested through an account manager or customer service representative
Balancing transaction Customer type Quality of service General information
Adjusted DCQ. After approximately the fourth month of the contract term, a customer's DCQ is adjusted monthly between zero and full DCQ. North BT Prorateable firm
  • Generally, the adjusted DCQ is initiated by Enbridge Gas when a customer's consumption is lower than planned and it must be arranged in the month prior to any monthly flow.
  • Although rare, customers may request an adjustment to their DCQ to reflect prospective changes (i.e. downturn) in their business.
Storage allows a customer to carry gas in excess of their contracted BGA or storage parameters for a specific time period. North and South BT
Rate T1/T2/T3
If contracted, the service is firm. Service is subject to availability with a market-based price based on term and quantity.
Loans allow a customer to borrow gas from Enbridge Gas for a specific time period.
Discretionary gas supply service (DGSS) is a temporary supply service at market pricing that may be contracted by customers that are having difficulty obtaining supply. South BT
Rate T1/T2/T3
Firm Service is subject to availability with a market-based price based on term and quantity.