Claims Application

Repairs or replacement of Enbridge Gas underground utilities are sometimes necessary to deliver safe and reliable natural gas to our customers. We strive to repair and restore streets and grass disturbed by Enbridge Gas to as close as possible to their original states, and are committed to completing restoration work quickly, and to a high standard in compliance with all laws. Contact us to submit a restoration claim and / or to inquire about the status of your restoration work.

If you have experienced property damage or vehicle damage, please ensure you submit a claim as soon as possible and within 30 days. Please note, before and / or after pictures are required. If there is an unreasonable time-period between the alleged damage and the receipt of your claim, it is difficult to review evidence and investigate the claim.

If you have incurred out-of-pocket expenses as a result of a natural gas outage, service interruption, service call, meter reading, or other work involving Enbridge Gas or its contractors at your home or business, please submit a claim. When submitting your claim, provide a detailed description of the event along with any supporting documentation, including invoices, receipts, reports, photographs, or other relevant information.

For your safety and the safety of your family, property, and the public, Enbridge Gas technicians are required to comply with the Gas Installation Code. If a gas appliance does not meet safety requirements, the technician must issue a safety violation. Depending on the violation, gas service may be disconnected to the appliance or at the meter until the safety concern is corrected. To resolve the violation and restore gas service, you are responsible for hiring a licensed gas technician at your own expense to complete the necessary repairs.

If you are disputing a safety violation and/or seeking reimbursement for gas technician costs, please submit a claim and include:

• A copy of the licensed gas technician's invoice
• Technician notes or reports
• Photographs, if available

For disputes related to a gas leak safety violation, Enbridge Gas requires confirmation that a manometer was used during testing and the results of the test as seen on this short video. Results obtained using alternative leak detection methods or tools will not be considered when assessing a gas leak dispute.