Sewer safety

While rare, it’s possible that a natural gas line is unintentionally installed through a sewer line. Unexpected plumbing issues can be messy and frustrating. However, if you’re dealing with a wet basement due to a backed up sewer it’s important to put safety first.

  • Before you or your plumber attempts to clear a blocked sewer line, call Ontario One Call at 1-800-400-2255 for a free natural gas sewer safety inspection.

  • Using motorized or water-jetting equipment to clear a blocked sewer line could damage the natural gas line, resulting in a serious safety issue.

  • Signs that a natural gas line has been damaged during the clearing of a sewer service line could include bubbling water, a hissing sound, natural gas smell (rotten eggs), and blowing dirt.

  • If you smell gas or think you have a gas leak, leave the area and call us at 1-866-763-5427.

 

Our steps towards keeping you safe.

When we install natural gas pipelines, we are required to identify and locate private sewer lines that may be near the new natural gas pipeline to ensure we install it safely. This inspection may require access to the sewer lines from inside homes, even if your home is not connected to natural gas.

If we are in your neighbourhood, we may provide you with notice that we will need access to your basement to complete the inspection. We will provide you with notification and all our service technicians can be identified from an Enbridge Gas licensed contractor photo identification card.

man inspecting chimney

Carbon monoxide safety

if you smell gas call 1-866-763-5427

Smell gas ?

snow gas meter

Keep your meter clear