Contact us

  Smell gas? 1-866-763-5427

What kind of help do you need?

Choose option

Billing

Residential and small commercial customers

1-877-362-7434
Monday to Friday
8:00 a.m. - 6:00 p.m.

Large business customers

1-855-311-2522
Monday to Friday
8:00 a.m. to 5:00 p.m.

How to pay your bill

Learn about the options available to you.

Moving

You can open, transfer, or close your gas account using our online move request form.

Furnace and appliance service or repair

Enbridge Gas does not sell, service, or repair furnaces or any other appliances including boilers and fireplaces. If you require service, you’ll need to find a heating, ventilation and air conditioning (HVAC) contractor for repairs and maintenance.

Check the Technical Standards and Safety Authority(TSSA) and the Heating, Refrigeration and Air Conditioning Institute of Canada (HRAI) for a certified contractor.

 

Gas meter service

24 hours a day, 7 days a week

1-877-ENBRIDGE (1-877-362-7434)

 

Gas rates

24 hours a day, 7 days a week
1-800-263-2212

Learn about how we set gas prices.

Large business accounts

 1-855-311-2522

Monday to Friday

8:30 a.m. to 4:30 p.m.

lba@enbridge.com

New gas service installation

For information on getting connected to natural gas, call our Customer Connections Contact Centre at 1-888-427-8888 or fill our online application

Submit a meter reading

Submit a meter reading online or through our automated phone system by calling 1-800-268-5442.

 

Visits to your door

You may receive a unscheduled home visit from an Enbridge Gas representative with a visible authorized Enbridge ID. They may visit to: 

  • Read, exchange or relocate your gas meter
  • Perform routine safety inspections of your natural gas service line and gas meter
  • Complete construction work on our gas pipelines
  • Respond to a smell of gas or other emergency

Enbridge Gas does not visit customers at home to sell or rent products, including but not limited to, appliances, furnaces etc.

If you are visited by a person claiming to work for Enbridge Gas and selling a product, service or natural gas supply contract, contact us at 1-866-817-6836 or ombudsman@enbridge.com

Ombudsman

Enbridge Customer Ombudsman

You may call Customer Care at 1-877-362-7434 
to resolve your concerns or questions. Additionally, a Customer Service Representative can also arrange for a supervisor to contact you. If you have spoken with a supervisor and you still feel that your inquiry has not been resolved, you may contact our Customer Ombudsman.

ombudsman@enbridge.com
416-495-6155 or
1-866-817-6836
Bell Relay: 1-800-855-0511

If your concerns have not been resolved to your satisfaction, you can contact the Ontario Energy Board.

 

 

 

Your claims

If you have experienced property damage or have incurred out of pocket expenses relating to a service call to your residence by Enbridge or Enbridge’s contractors.

Submit and track your claims online.