Manage your monthly bill and pay the same amount every month.

How EMPP helps manage your payments

Many households spend the most amount of money on natural gas during the three coldest months of the year. In the summer, they spend the least. EMPP divides your expected yearly natural gas costs into monthly payments to minimize bills that fluctuate with the seasons, making it easier on your budget.

How EMPP is calculated

We combine your gas use history, current gas rates and weather reports to forecast your yearly gas use. We then divide your estimated yearly gas use into 12 installment payments. Your bill, every month, is your installment payment as well as any charges from other companies, or Other Enbridge Charges, if applicable.


*Illustrative of a plan that starts in September and trues up in August.

EMPP plan update

Top 3 factors influencing your EMPP

Natural gas rates have increased to reflect the increase in natural gas market rates.
Colder than normal winter and spring leads to higher gas usage.
More people in the home or new natural gas equipment can change the amount of natural gas you use.

You only pay for the gas you use

Periodically, we review your plan and take into account any changes in the market cost of natural gas and your gas use to ensure you’re on track, and will adjust your installment amount if needed. Throughout the year your monthly installment payments are applied against your actual gas costs. At the end of your plan, the EMPP balance should be nearing $0. While we do our best to ensure that your gas charges and EMPP installment match closely, any cost difference that exceeds the average monthly billing will roll over the balance due, to the following year’s equal monthly payment plan.

Frequently asked questions

Your new EMPP amount will be based on your most recent historical gas usage and the natural gas rates we charge. We try our best to anticipate your gas use for the year when we set your EMPP amount and will periodically review the amount you are paying.
We understand these are challenging times. We offer flexible payment arrangements for additional support.

Cancelling EMPP could result in higher natural gas bills during the winter, as customers tend to use more gas during the heating season. Review the EMPP balance owing on your bill before cancelling as there may be charges owing that would be due on your next bill. If you decide you would like to proceed with cancelling EMPP, you can sign in to My Account to update that preference.

How can I help? Chatbot