A Safety Violation means that your equipment/appliances that use natural gas may be unsafe. During a service call, a certified gas technician may place a Safety Violation notice on your natural gas equipment if it’s not operating safely. Depending on the concern, your natural gas may be turned off for your safety until the equipment has been fixed.

There are two types of safety violations that can be issued:

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“A” violation

Is issued when the appliance creates an immediate hazard. As a result, your gas supply to the appliance or building is shut off immediately.

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“B” violation

Is issued when the appliance does not create an immediate hazard. You have 42 days for repairs or replacement. If the hazard is not repaired the natural gas supply will be shut off.

Have you received a safety violation?

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Fix your equipment/appliance

Hire a TSSA-registered HVAC (heating, ventilation and air conditioning) contractor. They will make repairs to the appliances and send Enbridge Gas the required information so that your natural gas service is not interrupted. Enbridge Gas does not repair or service natural gas appliances.

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If you don’t fix your equipment/appliance or we don’t receive notification of your repair before the expiry date...

For category B Safety Violations, we are required to visit the property to verify the repairs. A service charge will be applied. If we are unable to verify the repairs, your natural gas service may be shut off.